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How to Get Customer Referrals
Word of mouth is a powerful tool for building your business -- and the right words are key to obtaining it. Read more
Neal Creighton
Recent Articles about Neal Creighton
Businesses Focusing on Service
To cope with a weaker holiday season, small-business owners are ramping up customer service. Read more
Is Social Media Really Worth Your Time?
A new survey shows half of small businesses are unconvinced about the medium's popularity -- and whether it should be used to find customers. Read more
Tools Provide Online Reviews and Drive Business
Web widgets offered by sites like RatePoint help small business owners gain important insight into customer satisfaction. Read more
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