Patricia Seybold


Patricia Seybold on Setting Up an Online Forum

Technology expert Patricia Seybold on soliciting customer feedback online through an online forum  Read story

Meet the New Boss

Patrcia Seybold, author of The Customer Revolution: How to Thrive When Customers Are In Control explains how companies can stay afloat in a world wh...  Read story

90 Days To Word Processing

How to decide if you need word processing, where to find the right equipment, and what to ask before you buy.  Read story

Mel Zuckerman on Philanthropy

When is a good time to start giving back? Right now, says the CEO of Canyon Ranch.  Read story

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"The greatest business book ever," and more.  Read story

Fanatics!

During these soft economic times, small businesses are uniquely positioned to offer something that many lumbering giants can't: peerless customer service. He...  Read story

The 2001 Inc Web Awards: Winners

The winners of the third annual Inc Web Awards.  Read story

How to Use Customer Relationship Management Software

CRM as a Customer Service Tool Customer relationship management (CRM) providers have tailored their offerings for the small busin...  Read story

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