Patricia Seybold


Recent Articles about Patricia Seybold

Patricia Seybold on Setting Up an Online Forum

By Patricia Seybold |  Jan 1, 2007

Technology expert Patricia Seybold on soliciting customer feedback online through an online forum  Read more

Meet the New Boss

By Anne Stuart |  Mar 15, 2001

Patrcia Seybold, author of The Customer Revolution: How to Thrive When Customers Are In Control explains how companies can stay afloat in a world wh...  Read more

Meet the New Boss

By Anne Stuart |  Mar 1, 2001

Patrcia Seybold, author of The Customer Revolution: How to Thrive When Customers Are In Control explains how companies can stay afloat in a world wher...  Read more

Mel Zuckerman on Philanthropy

By Mel Zuckerman |  Nov 1, 2006

When is a good time to start giving back? Right now, says the CEO of Canyon Ranch.  Read more

90 Days To Word Processing

By David DeLong |  May 1, 1982

How to decide if you need word processing, where to find the right equipment, and what to ask before you buy.  Read more

Software to Manage Customers: CRM vs. CEM

By Jean Thilmany |  Jan 1, 2009

What is the difference between customer experience management (CEM) and customer relationship management (CRM)? Which would work better at your company? Shou...  Read more

Search

By Inc. staff |  Oct 1, 2001

"The greatest business book ever," and more.  Read more

Fanatics!

By Susan Greco |  Apr 1, 2001

During these soft economic times, small businesses are uniquely positioned to offer something that many lumbering giants can't: peerless customer service. He...  Read more

The Case for User Reviews

By Amy Barrett |  Sep 1, 2010

When it came to adding user reviews to their website, the co-founders of Capterra were at odds.  Read more

The 2001 Inc Web Awards: Winners

By Inc. staff |  Nov 1, 2001

The winners of the third annual Inc Web Awards.  Read more

The 2001 Inc Web Awards: Winners

By Inc. staff |  Nov 1, 2001

The winners of the third annual Inc Web Awards.  Read more

How to Use Customer Relationship Management Software

CRM as a Customer Service Tool Customer relationship management (CRM) providers have tailored their offerings for the small busin...  Read more

Capterra Soldiers On

By Amy Barrett |  Feb 14, 2012

An online directory’s new strategy works—sort of.  Read more