Patricia Seybold Group


Recent Articles about Patricia Seybold Group

Tapping the Community Pool

By Jason Del Rey |  Jul 1, 2008

Online communities let you see what's on your customers' minds.  Read more

Start with Nothing

By Emily Barker |  Feb 1, 2002

Greg Gianforte, founder of $30-million RightNow Technologies Inc., learned that bootstrapping is not simply about pinching pennies and cutting costs. Smart b...  Read more

Capterra Soldiers On

By Amy Barrett |  Feb 15, 2012

An online directory’s new strategy works—sort of.  Read more

How to Use Customer Relationship Management Software

CRM as a Customer Service Tool Customer relationship management (CRM) providers have tailored their offerings for the small busin...  Read more

The Case for User Reviews

By Amy Barrett |  Sep 1, 2010

When it came to adding user reviews to their website, the co-founders of Capterra were at odds.  Read more

Software to Manage Customers: CRM vs. CEM

By Jean Thilmany |  Jan 1, 2009

What is the difference between customer experience management (CEM) and customer relationship management (CRM)? Which would work better at your company? Shou...  Read more