Peggy Carlaw


Creative Training Makes Lessons Stick

Jan 1, 1999

The Big Book of Customer Service Training Games by Peggy Carlaw and Vasudha Kathleen Deming. McGraw-Hill, 210 pages, $17.95. Don't...  Read story

Honing Sales Skills through Fun and Games

Dec 1, 2000

The Big Book of Sales Games by Peggy Carlaw and Vasudha Kathleen Deming. McGraw-Hill, 1999, 214 pages, $17.95. <...  Read story

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