Ron Zemke


For Service, Please Hold

By PAUL B. BROWN |  May 1, 1989

Inc. writer reviews seven new books on customer service.  Read story

The Best Small-Business Sites in America

By Anne Stuart |  Nov 1, 2001

With apologies to Mark Twain, tales of the Internet's death have been greatly exaggerated. Presenting Inc's guide to what makes a great Web site.  Read story

Lining Up Telecom Online

By Sarah Fister Gale |  Nov 1, 2000

New Web sites offer to ease shoppers' search for telephone and related services. Ten CEOs check out six popular sites.  Read story

Selected Resources for Customer Satisfaction and CRM

Jun 1, 2004

Books Customer Chemistry: How to Keep the Customers You Want - and Say "Good-Bye" to the Ones You Don't , by Susan Greco a...  Read story

The 2001 Inc Web Awards: Winners

By Various Inc Staff |  Nov 1, 2001

The winners of the third annual Inc Web Awards.  Read story

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