Soutwest Airlines
Southwest Airlines
Southwest Airlines Inc.
Have Fun, Make Money
An interview with Herb Kelleher, cofounder of Southwest Airlines. Kelleher explains how company parties help produce better customer service and happier empl... Read story
Travel: Easy Come, Easy Go
How to speed through airport security, land the best seat, and otherwise enjoy business travel. Read story
Internships
Why Intern... Read story
Nine Elements to Help You Sustain Success
Discovering the Soul of Service by Leonard L. Berry The Free Press, 288 pages, $26 ValuJet made more money in its f... Read story
The Business Owner's Bookshelf
30 books you should read and put to use Read story
Real Men Don't Litigate
Colorful correspondence between Southwest Airlines chairman Herbert Kelleher and Stevens Aviation VP Stephen D. Townes. Read story
How I Did It: Matt Rutledge, Woot
How Matt Rutledge came up with the website, Woot, which sells products in small bursts and prides itself on being absolutely, painfully honest with its custo... Read story
What Does Your Company Mean?
Robert Bradford, CEO of the Center for Simplified Strategic Planning, explains that what a company thinks its product line means to its customers and what cu... Read story
In Praise of Selflessness
Why the best leaders are servants. Read story
The Strategy of Succession Planning
When Business Week magazine features an article questioning why Herb Kelleher, CEO of the very successful Southwest Airlines, has not designated ... Read story
Resources
A guide to more information discussed in articles appearing in the November issue of Inc. magazine. Read story
Class Reunions
On the occasion of the fifth INC. 100, a look back at what became of the companies on the previous lists. Read story
The Bully Rulebook
How to deal with jerks. Read story
1,001 Examples of Great Customer Service
Authors Donna Greiner and Theodore B. Kinni document and share the best practices in customer service from a wide array of businesses in their book. Read story
Executive Education: Inc. Shops the Top Marketing Programs
A list of five sales-and-marketing "executive ed" programs, with information such as tuition, length and phone numbers. Read story
Welcome! No, Not You
American business moves fitfully toward website accessibility for the disabled. Read story
The Entrepreneur of the Year
Entrepreneur of the year awards and the selection process. Read story
Chip and Dan Heath: Marketing Made Sticky
The authors of "Made to Stick" talk about how to make your messaging memorable. Read story
That's Chief Entertainment Officer
Smaller companies do fun better. We got that straight from the skating matador and dozens of his CEO colleagues. Read story
Picture This
At Cincinnati-based Kendle International, the company's headquarters feature a special kind of art -- photos of employees. The pictures, which were origin... Read story
GuruWatch
A noted business expert offers comments on how small companies can capitalize on the changes in the marketplace. Read story
Seat of the Pants
Everyone says that before you launch a company, you've got to write a business plan. So how come so many Inc 500 CEOs skipped that sober exercise? Read story
Look to Low-Cost and Niche Airlines for Low Fares
One of the best ways to get the lowest fares is to know where low-cost and niche airlines fly. These carriers allow you to create your own system of airfa... Read story
A Skimmer's Guide to the Latest Business Books
The book: It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose , by Roy M. Spen... Read story
A Just Cause: Creating Emotional Connections With Customers
What does your company stand for? If it's largely to make more money than God and pay executives outrageous salaries and perks, don't count on cust... Read story
Corporate Culture
Here's why both your customers and employees will remain loyal if your company's culture is right. Read story
The 1995 Inc. 500 Almanac
A comprehensive selection of facts and figures concerning Inc. 500 compaines and entrepreneurs. Read story
Index
A comprehensive guide to companies, organizations, and individuals featured in the May issue. Read story
Employees as Owners
Human Capital by Thomas O. Davenport Jossey-Bass, 251 pages, $32.95 Only a few years ago, too many companies br... Read story
Nickel and Dime: Pennies From Heaven
Reining in the high cost of business travel. Read story
Motivating Employees
When you think about it, the success of any facet of your business can almost always be traced back to motivated employees. From produc... Read story
Motivating Employees
When you think about it, the success of any facet of your business can almost always be traced back to motivated employees. From produc... Read story
How to Start an Airline of Your Own
In an industry in which 117 airlines have filed bankruptcy since 1979, Joseph Lorenzo thinks he can make Reno Air work. Read story
The Fun Factor
What's really driving the new economy -- and confounding the grand pooh-bahs of the old one -- is that individuals are having a huge impact. And an awful lot... Read story
How to Survive Office Romance
One out of three people admits to dating a co-worker. That has some bosses worried that too much work time is being wasted wooing at the water cooler. Read story
Captain Marvel
EOY master award. Profile of a profitable airline that inspires uncanny customer employee loyalty. Read story
Bad Boys of Capitalism
The story of how a start-up is making money for itself and its clients through NASDAQ's Small-Order Execution System. Read story
That Certain Something: Influential Entrepreneurs
We put the question to six experts: Who are the five most interesting entrepreneurs of the past 30 years? Read story
The Little Airlines That Could
A hint -- just a hint -- of being in on the secret creeps into Dan Morton's voice. "People in the investment community have always said, 'I'd love t... Read story
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