Selected Resources for Customer Satisfaction and CRM
Books Customer Chemistry: How to Keep the Customers You Want - and Say "Good-Bye" to the Ones You Don't , by Susan Greco a... Read story
The McGraw-Hill Companies Inc.
Refinancing
Refinancing is the refunding or restructuring of debt with new debt, equity, or a combination of these. Businesses refinance their debts when interest rat... Read story
Better Letters
"Your recalcitrance in expediting payment of your obligations obviates consideration of further extension of credit privileges, and we foresee no viable a... Read story
Green Home Market Growing
An industry report says green construction will be a $140 billion industry by 2013. Read story
Honing Sales Skills through Fun and Games
The Big Book of Sales Games by Peggy Carlaw and Vasudha Kathleen Deming. McGraw-Hill, 1999, 214 pages, $17.95. <... Read story
Sales Force
Related Terms: Business-to-Consumer ; Read story
Collection Techniques
Two guides on how to collect receivables. Read story
Control Your Need to Know
Since 1990, Ann Cavoukian, coauthor with Don Tapscott of Who Knows: Safeguarding Your Privacy in a Networked World (McGraw-Hill, 800-338-3987, 19... Read story
Stocks
Securities issued by a corporation are classified as debt, equity, or some hybrid of these two forms. Debt usually takes the form of a loan and must be re... Read story
Book Excerpt: Seven Secrets of Great Entrepreneurial Masters
Allen E. Fishman elaborates on how entrepreneurs should approach negotiations in this excerpt of his book Seven Secrets of Great Entrepreneurial Masters<... Read story
Customer Letters to Live By
Ordering information for 'The Complete Customer Service Letter Book' by Ed Werz and Sally Germain. Read story
Zooming In on Government Money
Ordering information for two guidebooks to tapping sources of capital from federal and state governments. Read story
Encyclopedia for Security
Review of the book 'Crimeproofing Your Business,' by Russell Bintliff (McGraw-Hill). Read story
Start-Up News: The ROI of SBDCs
An overview of recent studies showing government spending on Small Business Development Centers yields high ROI. Read story
Sales Commissions
Related Terms: Multilevel Marketing ; Read story
Finance and Financial Management
Finance and financial management encompass numerous business and governmental activities. In the most basic sense, the term finance can be used t... Read story
Tap into the New Networking, Networking Article - Inc. Article
z=100x45;kw=arh1">Tap into the New Networkinglank"> Ifme>' faithfully> ... Read story
Phone Feedback
Quote from The Baldrige, What It Is, How It's Won, How to Use It to Improve Quality in Your Company by Hart and Bogan. Read story
Elasticity
Related Terms: Financial Analysis ; Read story
Variance
A variance has several meanings in business. In an accounting sense, a variance is the difference between an actual amount and a pre-determined standard a... Read story
Managing Information: Multiple Choice
A high-tech CEO offers advice to businesspeople who are wrestling with finding technology expertise. Read story
S Corporation: A Definition
Related Terms: C Corporation ; Read story
Micro Matter
THE PRINTED WORD Rodnay Zaks, president of Sybex Inc., a Berkeley, Calif.-based computer-book publisher, doesn't think reading is necessarily the be... Read story
Estate-planning Resources
Three informative resources about estate planning. Read story
Financial Analysis
Related Terms: Balance Sheets ; Read story
Prototype
Related Terms: Product Development Pro... Read story
Collegiate Entrepreneurial Organizations
Related Terms: Business Incubators ; Read story
Fiscal Year
A fiscal year is any 52-week period used consistently by an organization for the purposes of financial reporting and policy setting. It may or may not cor... Read story
Battling E-mail Excess
The push-button ease of e-mail and the never-out-of-touch capabilities of a pager-cellular phone combo have many CEOs wondering how they managed without t... Read story
Getting Optimal Performance from Employees
Employees may not work harder for you, but they will work harder for themselves. Read story
Sales Management
Sales management refers to the administration of the personal selling a company's product line(s). It includes the planning, implementation, and control o... Read story
Job Shop
A job shop is a type of manufacturing process in which small batches of a variety of custom products are made. In the job shop process flow, most of the p... Read story
Resource: Sale Automation Without Tears
The author of 'Sales Force Automation,' George Colombo, offers tips to successful automation. Read story
Weblog Resources
Here are a few resources to help get you started in blogging. How-To Guides The following books, all widely available, focus primarily on ... Read story
GuruWatch
An expert on surviving the transition from an analog to a digital economy discusses various issues. Read story
Keeping Good People
Supervisors must be aware of subordinates' priorities in order to keep workers happy. Read story
More Than Dollars
Salary surveys may measure fairly precisely the going rate for a job, but few surveys can set an accurate price tag on fringe benefits, incentive plans, s... Read story
Capital Structure
Related Terms: Debt Financing ; Read story
Guru Watch
For the past 10 years, Ann Cavoukian, coauthor with Don Tapscott of Who Knows: Safeguarding Your Privacy in a Networked World (McGraw-Hill, 1... Read story
Don't Think that You Can " Buy" Customer Loyalty
loyalty.com by Frederick Newell McGraw-Hill, 2000, 325 pages, $29.95 Consider your wallet for a moment. If yo... Read story
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