Twitter Inc.

Why It's Trending: An $800 million injection in Twitter from Digital Sky Technologies gives the micro-blogging service an $8.4 billion valuation. In 2010, Twitter made $45 million in revenue, and expects to triple that in 2011.

How to Stop Wasting Your Time on Twitter

Tech Trends columnist John Brandon tests Sprout Social, a Web-based tool that lets you manage and analyze multiple social media accounts. Here are the results.

The Best Social CRM Programs

New Social CRM software is being developed everyday. We asked an expert which one you should use now.

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4 Cool Help Desk Tools

It's no secret that part of your help desk and customer support strategy can be handled more efficiently using programs and web-based software. With so many to choose from, here are a few we recommend.

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Report: Small Businesses Don't Consider Social Media Crucial

But 14 percent admit they're still not sure how to use it.

7 Great Viral Marketing Campaigns

They're weird. They're funny. And they're incredibly powerful marketing tools. Here are seven campaigns that caught fire online, going wildly viral.

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Twitter Inc.

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