community
How to Handle Customer Complaints
With the Internet as the disgruntled customer's oyster, there are new rules for responding to rants and customer complaints. Read more
Consumer Complaints
Recent Articles about Consumer Complaints
Better Business Bureaus (BBBs)
Better Business Bureaus (BBBs) are private non-profit organizations that collect and report information to help consumers make informed decisions when dea... Read more
What's Your Grade?
The Better Business Bureau now hands out letter grades: A + through F. Read more
Controversial IPA Silences a Watchdog
One of the most controversial Inc. 500 companies ever wins a legal battle. Read more
How to Lose Customers and Alienate People
A cinema-chain employee responds with a rude e-mail to a customer complaint, and a Facebook boycott is born. Read more
Customer Service;
Most managers view customer complaints as annoying headaches. John Wirth sees them as opportunities. Not that he likes having dissatisfied customers. Bu... Read more
Browser Beware
Before you rely on an online ratings service, get to know the source -- and how it makes money. Read more
Pay for Performance
Handling customer complaints can be a tough job, but one that plays a crucial role in your company's overall marketing success. So how do you get employee... Read more
Survey: Trust in Business Fading
Recent financial market turmoil has more consumers preferring to deal with smaller firms. Read more
Consumer Advocacy
Consumer advocacy refers to actions taken by individuals or groups to promote and protect the interests of the buying public. Historically, consumer advoc... Read more
Assure Customers You Will Fix Any Problems
"This will be fixed" is the mantra. This will be fixed because we care about you, our customer. Remember always to acknowledge receipt of a customer compl... Read more
Handle Complaints with Finesse
Most business owners deal with one to five complaints a week. More than 64% of owners cite that the biggest complaints are about billing and pricing, foll... Read more
Assure Customers You Will Fix Any Problems
"This will be fixed" is the mantra. This will be fixed because we care about you, our customer. Remember always to acknowledge receipt of a customer compl... Read more
Record Keeping, Yankee Style
CML adapts as best it can to the ways of its operating companies. Read more
Avoiding Liability for Sexual Harassment
Educate supervisors and rank-and-file employees about how to recognize and avoid workplace harassment. It's cheaper than the average defense of a harassme... Read more
The Rigorous Customer-Complaint Form
Use this form for tracking and assessing customer complaints and unearthing their root causes. Read more
Paper or Plastic?
A weekly look at the latest products and services designed to help you run a better business. Read more
The Preventive Corrective-Action Report
Several managers explain how they created a CAR form designed to support ISO 9000 guidelines. Read more
Business, Bureaucrats Reinvent Local Gov't
A look at how an assemblage of local business leaders are teaming up with local government to effect a change. Read more
Prodigy: Smart Sales Channel?
Profile of a florist that has successfully marketed on Prodigy, an on-line service. Read more
Better Business Bureau Gets High Marks
The watchdog group is an effective resource for consumers, according to new research. Read more
Implement a Strict Quality Control System
Unlike face-to-face shopping, where customers can touch and inspect goods before making a purchase, online customers must rely completely on your ability ... Read more
Implement a Strict Quality Control System
Unlike face-to-face shopping, where customers can touch and inspect goods before making a purchase, online customers must rely completely on your ability ... Read more
Total Customer Service
A successful bank turns each employee into a problem solver for customers, as well a keen observer of the bottom line. Read more
Red Flags Rising
Information for ordering two free guides to detecting accounts-payable fraud, from KPMG Peat Marwick. Read more
Real-World Customer Service
Inc. surveyed 13 CEOs to learn how they keep their customers happy and ensure good customer service. Read more
Send Them Packing
Mail order art-supplies company uses recycled paper instead of Styrofoam packing peanuts. Read more
A Cold Call, a Blog, and a $20 Million Lawsuit
A North Carolina entrepreneur blogs a warning to her industry -- and gets sued for her troubles. Read more
I see what you mean
Improving service by watching videos of customers making complaints. Read more
10 Ways to Spook Your Customers
Customers are easily frightened and many businesses do a good job of scaring them away. To celebrate Halloween, customer-experience expert Jon Picoult helped... View slideshow
How Do You Get Customer Feedback?
Chart depicting the various methods companies use for obtaining customer feedback. Read more
Beware of Fake Emails From The BBB
The Internet bottomfeeders are at it, again! Apparantly, there's an email c... Read more
ADVERTISEMENT
FROM OUR PARTNERS
Select Services
- Forced to pay more?
- Salesforce costs up to 65% more than Microsoft Dynamics CRM. Compare.
- Collaborate in the cloud with Office, Exchange, SharePoint and Lync videoconferencing.
- Begin your free trial at Microsoft.com/office365
- Get on the same page
- Show and tell by sharing your screen instantly at join.me. Free.
- Shred No-Handed!
- Hands Free Shredding From Swingline Lets You Do More Productive Things!
- Winning new customers?
- SMB experts share their secrets at PersonallyPB.com/smb
- Turn Fans into Customers
- Social Campaigns from Constant Contact. Sign up now - it's free!
