Consumer Protection

Twitter Settles FTC Privacy Case

The Federal Trade Commission puts companies on notice that it expects password protection programs to work.  Read more

How to Handle Customer Complaints

With the Internet as the disgruntled customer's oyster, there are new rules for responding to rants and customer complaints.  Read more

AltiGen Launches New Service Plans

The business phone plans are designed for small and midsize businesses.  Read more

What FACTA's Latest Disposal Rule Means for Businesses

The latest ruling by the Federal Trade Commission governing the 'Disposal of Consumer Report Information and Records,' also known as the Disposal Rule, ca...  Read more

Online Consumers Happy with Google

August 16, 2005 --Google may be among the most highly-trafficked sites on the Internet, but a new study reveals there may be a reason they...  Read more

What FACTA's Latest Disposal Rule Means for Businesses

The latest ruling by the Federal Trade Commission governing the 'Disposal of Consumer Report Information and Records,' also known as the Disposal Rule, ca...  Read more

Flexing Your Pricing Muscles

Despite years of almost no inflation, you may have more pricing power than you think. Here's how to exercise it without bruising yourself in the process.  Read more

UNTITLED

This article is excerpted from Joshua Feinberg's new book, What Your Computer Consultant Doesn't Want You to Know , available from Read more

Software Development Agreements -- Just Hold Your Nose and Write One

The late movie producer Samuel Goldwyn, a Russian immigrant with a shaky command of English, was famous for his malapropisms. Perhaps his most famous, and...  Read more

Seven Rules for Legal Advertising

Advertising is regulated by both federal and state law. Under the law, your ad is unlawful if it tends to mislead or deceive. This means the government do...  Read more

Products Liability Basics

Products liability is the area of tort law that deals with a manufacturer's or seller's liability for injuries suffered by a purchaser, user, or bystander...  Read more

Simple Misunderstandings Vs. Objections

I have learned to classify sales objections into two categories: realobjections and simple misunderstandings. A real objection is something prospec...  Read more

Legal Concerns of Selling Products and Services Directly to the Public

Many federal and state " consumer protection" laws regulate the relationship between a business and its customers. These laws cover such things as adverti...  Read more

Lemon Aid

Many customers feel cheated if a product breaks shortly after the warranty expires. How can businesses overcome customer suspicions that the warranty was ...  Read more

Long-Term Commitment

As much as Dan McNulty, president and CEO of Acoustic Imaging Technologies, in Tempe, Ariz., tried to convince prospects about his diagnostic ultrasound e...  Read more

Benchmark: Sales + Happy Customers = Bonus

Some statistics concerning the percentage of companies that link customer satisfaction to pay.  Read more

Green Marketing Heats Up

The CEO of a mail-order company gives advice on marketing 'green' products and using environmental terminology.  Read more

Service Contracts

Complete guide to choosing office equipment vendors purchasing service contracts.  Read more

Long-term Commitment

A company distinguishes itself from its competitors by offering an extendable one-year warranty.  Read more

Will Whole Foods succeed?

The Whole Foods/Wild Oats merger is still up in the air, as a federal appeals court Read more

Controlling Product Liability

There are ways to protect your company against liability lawsuits other than buying more insurance.  Read more

More Liability

"Controlling Product Liability" (The Law, February) provides as excellent overview of the problems facing manufacturers of consumer and industrial product...  Read more

Product-liability Insurance

In "Going Bare" (October 1985), one is led to believe that warranty insurance is a substitute for product-liability insurance. Warranty insurance, as I u...  Read more

Writing Policy;

IN HIS BID TO BEcome the next Mr. Olympia, a contestant strapped a refrigerator to his back and ran around a race-track. Before he finished, the strap br...  Read more

Life Without Insurance

Look on the bright side: No insurance means no more premiums.  Read more

What This Country Needs Is One More Federal Law

Ronald Reagan holds office in part because he promised to get the federal government off the backs of business. But ever rule has its exceptions, and product...  Read more

Joe Sugarman: Free Enterprise Hero?

A super-salesman finds that the government won't buy his arguments.  Read more

Federal Warranty Protection

The Congress has passed laws that affect state warranty requirements, at least where consumer purchases are concerned. The Magnuson-Moss Act, enforced by...  Read more

Just What Did You Promise?

The warranty rules are very specific about what constitutes a promise when you make a sale.  Read more

Labeling requirements are being considered as replacements for complex product standards by the Reagan Administration. The Department of Energy, for exam...  Read more

Title

Product liability relief "has a good chance of getting through" Congress under this Administration, perhaps this year, says Secretary of Commerce Malcolm ...  Read more

FTC on Spam: Sorry, Too Big a Problem

The "Do Not E-Mail" list seemed like such a simple idea based on a common outcry: Someone, for the love of God, save me from the 200 pieces of unsolicited...  Read more

Better Business Bureaus (BBBs)

Better Business Bureaus (BBBs) are private non-profit organizations that collect and report information to help consumers make informed decisions when dea...  Read more

Consumer Advocacy

Consumer advocacy refers to actions taken by individuals or groups to promote and protect the interests of the buying public. Historically, consumer advoc...  Read more

Consumer Product Safety Commission (CPSC)

The Consumer Product Safety Commission (CPSC) was established in 1972 with the passage of the Consumer Product Safety Act. The primary responsibility of t...  Read more

Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) was established as an independent administrative agency pursuant to the Federal Trade Commission Act of 1914. The purpo...  Read more

Warranties

A product or service warranty (also known as guarantee) is a promise, from a manufacturer or seller, to stand behind the product or service. It is a state...  Read more

FTC Takes Action Against First Do-Not-Call List Violator

May 4, 2004 --The Federal Trade Commission (FTC) took its first action against violators of the do-not-call list today. The FTC has filed ...  Read more

Protecting Against Privacy Problems

If e-commerce firms fail to consider issues regarding privacy, they may create an environment ripe for legislative encroachment, future Federal Trade Comm...  Read more

Protecting Against Privacy Problems

If e-commerce firms fail to consider issues regarding privacy, they may create an environment ripe for legislative encroachment, future Federal Trade Comm...  Read more