Domain Name Scam Busted
A Canadian firm is accused of charging millions in fake registration fees.
Read moreConsumer Protection
Simple Misunderstandings Vs. Objections
By Jeff Waller | Jan 1, 1999
I have learned to classify sales objections into two categories: realobjections and simple misunderstandings. A real objection is something prospec... Read more
Legal Concerns of Selling Products and Services Directly to the Public
Oct 25, 1999
Many federal and state " consumer protection" laws regulate the relationship between a business and its customers. These laws cover such things as adverti... Read more
Software Development Agreements -- Just Hold Your Nose and Write One
May 12, 2000
The late movie producer Samuel Goldwyn, a Russian immigrant with a shaky command of English, was famous for his malapropisms. Perhaps his most famous, and... Read more
Seven Rules for Legal Advertising
May 12, 2000
Advertising is regulated by both federal and state law. Under the law, your ad is unlawful if it tends to mislead or deceive. This means the government do... Read more
Joe Sugarman: Free Enterprise Hero?
By Tom Richman | Jan 1, 1982
A super-salesman finds that the government won't buy his arguments. Read more
Federal Warranty Protection
Feb 1, 1982
The Congress has passed laws that affect state warranty requirements, at least where consumer purchases are concerned. The Magnuson-Moss Act, enforced by... Read more
Just What Did You Promise?
By Richard Stone | Feb 1, 1982
The warranty rules are very specific about what constitutes a promise when you make a sale. Read more
What FACTA's Latest Disposal Rule Means for Businesses
By Matthew Phan | Aug 29, 2005
The latest ruling by the Federal Trade Commission governing the 'Disposal of Consumer Report Information and Records,' also known as the Disposal Rule, ca... Read more
Better Business Bureaus (BBBs)
Better Business Bureaus (BBBs) are private non-profit organizations that collect and report information to help consumers make informed decisions when dea... Read more
Consumer Advocacy
Consumer advocacy refers to actions taken by individuals or groups to promote and protect the interests of the buying public. Historically, consumer advoc... Read more
Consumer Product Safety Commission (CPSC)
The Consumer Product Safety Commission (CPSC) was established in 1972 with the passage of the Consumer Product Safety Act. The primary responsibility of t... Read more
Federal Trade Commission (FTC)
The Federal Trade Commission (FTC) was established as an independent administrative agency pursuant to the Federal Trade Commission Act of 1914. The purpo... Read more
Warranties
A product or service warranty (also known as guarantee) is a promise, from a manufacturer or seller, to stand behind the product or service. It is a state... Read more
What This Country Needs Is One More Federal Law
By Stanley I. Lehrer | Sep 1, 1983
Ronald Reagan holds office in part because he promised to get the federal government off the backs of business. But ever rule has its exceptions, and product... Read more
Life Without Insurance
Oct 1, 1985
Look on the bright side: No insurance means no more premiums. Read more
Product-liability Insurance
By R. J. "Dick" Christian | Jan 1, 1986
In "Going Bare" (October 1985), one is led to believe that warranty insurance is a substitute for product-liability insurance. Warranty insurance, as I u... Read more
Writing Policy;
By Joshua Hyatt | Feb 1, 1986
IN HIS BID TO BEcome the next Mr. Olympia, a contestant strapped a refrigerator to his back and ran around a race-track. Before he finished, the strap br... Read more
Controlling Product Liability
By MARISA L. MANLEY | Feb 1, 1987
There are ways to protect your company against liability lawsuits other than buying more insurance. Read more
More Liability
By John Fink | Jun 1, 1987
"Controlling Product Liability" (The Law, February) provides as excellent overview of the problems facing manufacturers of consumer and industrial product... Read more
Long-term Commitment
By Inc. Staff | Oct 1, 1989
A company distinguishes itself from its competitors by offering an extendable one-year warranty. Read more
Service Contracts
By Alyssa Lappen | Oct 1, 1991
Complete guide to choosing office equipment vendors purchasing service contracts. Read more
Green Marketing Heats Up
By Michael P. Cronin | Jan 1, 1993
The CEO of a mail-order company gives advice on marketing 'green' products and using environmental terminology. Read more
Benchmark: Sales + Happy Customers = Bonus
By Susan Greco | Oct 1, 1995
Some statistics concerning the percentage of companies that link customer satisfaction to pay. Read more
FTC Takes Action Against First Do-Not-Call List Violator
May 4, 2004 --The Federal Trade Commission (FTC) took its first action against violators of the do-not-call list today. The FTC has filed ... Read more
Online Consumers Happy with Google
By Kevin Ohannessian | Aug 16, 2005
August 16, 2005 --Google may be among the most highly-trafficked sites on the Internet, but a new study reveals there may be a reason they... Read more
AltiGen Launches New Service Plans
Jan 30, 2008
The business phone plans are designed for small and midsize businesses. Read more
Flexing Your Pricing Muscles
By Nadine Heintz | Feb 1, 2004
Despite years of almost no inflation, you may have more pricing power than you think. Here's how to exercise it without bruising yourself in the process. Read more
Long-Term Commitment
Jan 1, 1997
As much as Dan McNulty, president and CEO of Acoustic Imaging Technologies, in Tempe, Ariz., tried to convince prospects about his diagnostic ultrasound e... Read more
Products Liability Basics
Feb 22, 2000
Products liability is the area of tort law that deals with a manufacturer's or seller's liability for injuries suffered by a purchaser, user, or bystander... Read more
What FACTA's Latest Disposal Rule Means for Businesses
By Matthew Phan | Aug 1, 2005
The latest ruling by the Federal Trade Commission governing the 'Disposal of Consumer Report Information and Records,' also known as the Disposal Rule, ca... Read more
Product Liability
Product liability comprises a number of laws and court rulings that apply to any business that makes or sells a product. Businesses that make or sell prod... Read more
FTC on Spam: Sorry, Too Big a Problem
Jun 24, 2004
The "Do Not E-Mail" list seemed like such a simple idea based on a common outcry: Someone, for the love of God, save me from the 200 pieces of unsolicited... Read more
Protecting Against Privacy Problems
By Jason Mark Anderman | Jun 7, 2001
If e-commerce firms fail to consider issues regarding privacy, they may create an environment ripe for legislative encroachment, future Federal Trade Comm... Read more
Protecting Against Privacy Problems
By Jason Mark Anderman | Jun 1, 2001
If e-commerce firms fail to consider issues regarding privacy, they may create an environment ripe for legislative encroachment, future Federal Trade Comm... Read more
Will Whole Foods succeed?
By Hannah Clark Steiman | Aug 21, 2007
The Whole Foods/Wild Oats merger is still up in the air, as a federal appeals court Read more
FTC Jumps the Gun with Privacy Proposal
By Christi Frum | May 31, 2000
The findings of a recent Internet privacy study conducted by the Federal Trade Commission (FTC) have prompted the agency to propose that Congress give it ... Read more
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