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CRM and ERP Software


How to Choose CRM Software

Managing customer relationships can be a daunting task but also a very rewarding one. Luckily, there's business software that will help you. Here's how to select the right customer relationship management software for your business.

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How One CEO Uses Open-Source CRM

Entrepreneur Bryce McDonnell describes the benefits of using free open-source CRM software

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How to Track Customers With CRM Tools

How SugarCRM and Zoho, two of the best free CRM software programs, stack up

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Recent Articles about CRM and ERP Software

The New Small Business On-Ramp to Social CRM

There's one company that looks to be creating a platform small businesses can use to turn a variety of online interactions into stronger customer relationshi...  Read more

Traditional CRM vs. Social CRM

Traditional customer relationship management's strong suit has been improved operational effectiveness, easier access to data, and improved collaboration. So...  Read more

Demand Solutions Integrated Into Microsoft Dynamics

The move offers small businesses forecasting, inventory reduction and more client services.  Read more

Sunrise, SolidSpace to Host Microsoft ERP

The new solution will allow smaller manufacturers to streamline business processes.  Read more

Microsoft Launches Dynamics CRM Online

The new hosted service offers online sales tools without added IT costs.  Read more

Microsoft Releases Dynamics 2009

The upgrade features new capabilities to streamline small-business processes.  Read more

Small Business Should Embrace CRM in 2008

Customer relationship management providers have tailored their offerings for the small business market, providing software-as-a-service options, integration ...  Read more

Enterprise Resource Planning: Do You Need It?

Many vendors now offer ERP services for the small business. But does your small business need one? Here's how to decide if your business may benefit.  Read more

Maximizer Releases Upgraded CRM

Customer relationship management (CRM) solutions provider Maximizer Software has unveiled the 10th version of its CRM solution designed and priced for sma...  Read more

Astadia Opens Salesforce.com Training Centers

On-demand consulting firm and one of salesforce.com (NYSE:CRM)'s largest deployment partners Astadia Consulting has launched salesforce.com Authorized Tra...  Read more

Inc. 500 Tech-Consulting Firm Expands

April 25, 2007 -- Ascentium, a Bellevue, Wash.-based technology consulting firm, has acquired Invoke Systems, a customer-centered technol...  Read more

Microsoft Launches New Live Services

Microsoft (NASDAQ:MSFT)  has announced the expansion of its portfolio of software plus service solutions, a series of integrated software and Interne...  Read more

Microsoft Launches Customer Care Initiative

Microsoft (NASDAQ:MSFT) has introduced a new customer service initiative that provides Microsoft Dynamics clients and partners worldwide with industr...  Read more

CRM Made Simple

New Software To Supercharge Your Sales.  Read more

Doing Business in Real Time

Here are three ways of bringing vital, custom, and visually compelling business information to you and your colleagues -- not tomorrow, not next week, but Read more

CRM: Software as a Customer Service

The availability of customer relationship management packages for the small and mid-size business market is growing, particularly in the on-demand or softwar...  Read more

CRM for Small Business

Does an investment in customer relationship management software make sense for small businesses?  Read more

A Second Act for CRM

Customer relationship management software is back -- and worth another look. Really.  Read more

A Second Act for CRM

Customer relationship management software is back -- and worth another look. Really.  Read more

CRM: Software as a Customer Service

The availability of customer relationship management packages for the small and mid-size business market is growing, particularly in the on-demand or softwar...  Read more

High-Tech Bonding

"Know thy customer" may be an important business principle, but putting that ideal into practice gets exponentially harder as a company grows. That's why ...  Read more

High-Tech Bonding

"Know thy customer" may be an important business principle, but putting that ideal into practice gets exponentially harder as a company grows. That's why ...  Read more

Small Steps, Big Returns: Building Your CRM Vision in Increments

Companies have discovered that they can continue to invest incrementally in one mission-critical business strategy -- Customer Relationship Management (CRM) ...  Read more

Drive Customer Relationships through Technology

While the current economic climate is leading some businesses to assess expenditures and spend conservatively, now is the time to make key technology investm...  Read more

ClickSoftware Launches Optimization Software

The new software incorporates schedule optimization, mobility, reporting and order management.  Read more

Enterprise Resource Planning (ERP)

Related Terms: Material...  Read more

How to Use Customer Relationship Management Software

CRM as a Customer Service Tool Customer relationship management (CRM) providers have tailored their offerings for the small busin...  Read more

There's No Substitute for Great Customer Service

Small businesses should keep good, old-fashioned customer service in mind when implementing new technology.  Read more

FranklinCovey CRM Tool Now Smartphone Compatible

The updated tool can be accessed from any smartphone with a Web browser.  Read more

The Ties That Bind

Enterprise resource planning (ERP) can speed up work flow by uniting different corporate divisions under a single family of software modules. Now, smaller co...  Read more

Pay-as-You-Go with Cloud Computing

Some of the biggest names in computing have been targeting small and mid-sized businesses with “cloud computing” services – also known as utility compu...  Read more

CRM + Collaboration

Salesforce.com, a popular CRM solution vendor, is launching a new software solution called "Chatter" to go hand in hand with their current solution. Read more

Salesforce.com and Facebook - Interesting!

Marc Benioff, Chairman and CEO of Salesforce.com made a doozy of an annoucement this week. Benioff is sweetening the pot to get businesses to use Salesfor...  Read more

Salesforce.com, Bay Partners and Bessemer To Fund Start-Ups

Salesforce.com (NYSE:CRM) has teamed up with venture-capital firms Bay Partners and Bessemer Venture Partners to help fund developers and start-up compani...  Read more

Larry's Kids Take the Gloves Off

Larry Ellison's software spinoffs start a food fight.  Read more

Salesforce.com Unveils New Ideas Application

A new on-demand application allows businesses to develop and manage ideas from their employee and client communities.  Read more

The Integration Appliance

In the past, small to mid-sized businesses had only two options for integrating applications. They could spend a lot of money and use complex software tools ...  Read more

Convergence: Fusion Power

Software solutions that integrate customer data with business management tools offer growing businesses the critical data necessary to make more effective de...  Read more

New Tool for Sales

Jan. 9, 2007 -- JasperSoft, a San Francisco-based open-source software firm, has released a free open-source reporting application integr...  Read more

Alphabet Soup: What is CRM?

Customer relationship management programs, some enhanced by software, allow your company to present a consistent face to customers.  Read more