ePolicy Institute


The Complete Guide to E-mail

E-mail is--well, yes, it's your excuse for carrying a BlackBerry. But it's also the essential business tool. A complete guide to keeping your system...  Read more

Stem the Flood with E-mail Archiving

You’ve got e-mail, lots of e-mail. Don’t leave it to employees to choose what to save and how to save it. Create an e-mail retention policy and use an ar...  Read more

Employers Try New Rules to Promote E-Mail Etiquette

"CC" is fast becoming the most dangerous letter combination in the business world. Scott Stratten recalls the day the president of his company e-ma...  Read more

The Rules You Make about E-mail

The most important part of an e-mail system isn't the software. It's the rules you make about using it.  Read more

Can Instant Messaging Work for Business?

As popular as IM is, it still has limitations and security risks. Should you spend money on a business IM service?  Read more

What's Next: Stupid Productivity Tricks

Worried that employees are wasting time on the Web? Here's why you shouldn't crack down.  Read more

The Basics: How Email Works

A simple guide to how electronic messages are created and sent across the Internet.  Read more

How to Use E-mail to Improve Customer Service

Enhancing E-mail Customer Service The advent of e-mail has been a major boon to small and mid-sized businesses, which can now ...  Read more

Do you need a workplace IM policy?

Protecting your company’s network and reputation are only two of the reasons you need to implement instant messaging guidelines in the workplace.  Read more

How to Create a Cell Phone Policy

Just because cell phones have taken over the way we communicate doesn’t mean they have to take over your business. Here's some advice on how to institute a...  Read more

Effective E-mail: How to Communicate Better

Tips for composing better e-mails and improving communication with clients and potential investors online.  Read more

Stop Workers from Using IT to Snoop Around

Businesses have good reasons for monitoring employees. But there are no good reasons for workers to spy on each other, or snoop through confidential informat...  Read more

To Save or Not to Save: E-mail Storage

Deciding which e-mail messages are business records and need to be saved is more complicated than it seems.  Read more

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