Shopping


Will High Online Customer Satisfaction Last?

Sep 6, 1999

While consumers are continuing to feel the bumps associated with the relatively new online shopping experience, overall they're happy. Many more Americans...  Read story

Retailers Brace for Cyber Monday Surge

By Angus Loten |  Nov 19, 2007

More than 60 percent of shoppers say they expect to buy more holiday gifts online this year.  Read story

Thanksgiving Tops Black Friday for Online Shopping Visits

By Michael Aneiro

Nov. 30, 2004 --While Black Friday marks the traditional start of the holiday retail season, online shopping visits as a percentage of ove...  Read story

Online Shoppers Say Size Doesn't Matter

By Carole Matthews

Dec. 2, 2004 --For online shoppers, size doesn't matter, as most are just as willing to buy from a small online retailer as a large, accor...  Read story

Retail Watchers Baffled by Holiday Shopping Season

By Walter Alarkon |  Dec 22, 2005

Dec. 22, 2005-- With Christmas and Hanukkah falling on the same Sunday and shoppers feeling the fallout from hurricanes and a transit stri...  Read story

Black Friday To Boost Sluggish Holiday Sales

By Matt Finkelstein |  Nov 20, 2007

Nearly one-quarter of consumers plan to shop on Black Friday.  Read story

Cyber Monday Sales to Hit Record High

By Angus Loten |  Nov 26, 2007

Seventy-two million consumers are planning to shop online today, including many at work.  Read story

Web Shoppers Pickier

By Laura Palotie |  Mar 24, 2008

A survey finds consumers are spending more time checking out products online before buying them.  Read story

More Shoppers Going Online

By Laura Palotie |  May 5, 2008

A survey finds consumers are still reluctant to buy online without seeing products firsthand.  Read story

Weak Black Friday Sales Expected

By Venuri Siriwardane |  Nov 21, 2008

Retailers are bracing for a disappointing start to the holiday shopping season, a survey finds.  Read story

Holiday Shoppers Going Online

By Andrew Leigh |  Nov 24, 2008

Web retailers hope to boost sales with free shipping and other deals, Shopzilla says.  Read story

Holiday Shoppers Bargain Hunting

By Michael Gadd |  Nov 20, 2008

A survey shows more cash-strapped Americans will be shopping smarter this holiday season.  Read story

Online Spending Down

By Venuri Siriwardane |  Dec 1, 2008

Retailers are hoping the holidays will boost weaker online sales, comScore reports.  Read story

Get a Grip and Learn to Ship

By Mark Hawkins |  Mar 15, 2000

Many e-tailers have lost sight of the forest for the trees. In some cases, they invest several million dollars in development and technology but forget to...  Read story

Cyber Monday Sales Spike

By Kelly Faircloth |  Dec 5, 2008

Online retailers report a stronger than expected start to the holiday shopping season.  Read story

Strong Holiday Season Predicted for Online Retailers

By Michael Aneiro

Nov. 4, 2004 --The 2004 holiday season could be a robust one for online merchants, according to a report released Tuesday. Online r...  Read story

Online Holiday Sales Hitting Record Highs

By Matt Finkelstein |  Dec 4, 2007

A study shows consumers are more comfortable shopping for gifts online.  Read story

Secrets to Wooing Your Online Customers

Aug 23, 1999

Wanna know how to keep customers loyal to your e-commerce Web site? Well, NFO Interactive might have the answers you're looking for. According to NFO, con...  Read story

Retailers Start Holiday Promotions Earlier Than Ever

By Angus Loten |  Oct 24, 2006

More than a third of consumers say they will begin their shopping by Halloween, according to a new survey.  Read story

Smart Questions for Your Accountant

By Larry Kanter |  Dec 20, 2006

Forget holiday shopping. Articles editor Larry Kanter explains why now is the time to huddle with your CPA and find some year-end tax breaks.  Read story

Holiday Sales Increase Over Last Year

By Walter Alarkon |  Dec 28, 2005

Dec. 28, 2005-- Early numbers on the holiday shopping season look good for retailers, and may end up looking even better if gift-card sale...  Read story

Holiday Sales Increase Over Last Year

By Walter Alarkon |  Dec 28, 2005

Dec. 28, 2005-- Early numbers on the holiday shopping season look good for retailers, and may end up looking even better if gift-card sale...  Read story

Wal-Mart Shoppers Prefer Bush Over Kerry

By Allen Roberts

Sept. 3, 2004 -- According to a recent study, Wal-Mart shoppers are more likely to vote for President Bush than Senator John Kerry. <...  Read story

Browser Beware

By Lauren Gibbons Paul |  Jun 15, 2001

Before you rely on an online ratings service, get to know the source -- and how it makes money.  Read story

KidsNShoes: North Hampton, N.H.

By Carole Matthews |  Jun 12, 2002

Inc.com Senior Editor Carole Matthews offers her editor's pick for best hometown business -- a shoe store where a frazzled mother with toddler in tow can act...  Read story

Online Clothing Sales Outpacing Computers

May 14, 2007

For the first time, clothing surpassed computers in U.S. online sales, with online shoppers spending $18.3 billion on apparel, accessories, and footwear l...  Read story

Develop a Smart Shopper's Mentality

By Kimberly Stansell |  Dec 15, 1999

Did you know that less is more? It's a smart shopper's cornerstone: The less money you waste, the more you haveto build your business, to make investments...  Read story

Return Policies

Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise tha...  Read story

Consumers Can't Shake Bad Mood

By Angus Loten |  Oct 25, 2005

Oct. 25, 2005 --Consumer confidence has sagged to a two-year low in October, driven down by a pair of hurricanes, surging gas prices, and ...  Read story

Consumers Can't Shake Bad Mood

By Angus Loten |  Oct 25, 2005

Oct. 25, 2005 --Consumer confidence has sagged to a two-year low in October, driven down by a pair of hurricanes, surging gas prices, and ...  Read story

E-Commerce Growth Continues

By Angus Loten |  Nov 19, 2007

Online retail sales grew by 3.6 percent over the third quarter, more than double the growth of brick-and-mortar sales.  Read story

The Dignity of Discount

By Mitch McCasland |  Dec 4, 2002

A betting man would have lost his shirt. Anyone with good sense would have thought the likes of K-Mart and the late Montgomery Ward would have thrived in ...  Read story

E-tailers: How to Beat the Competition

By Kelly Faircloth |  Jan 22, 2009

Study finds that innovative sites are preferred by power shoppers.  Read story

Early Holiday Gift from PayPal

Nov 6, 2006

Nov. 6, 2006 -- PayPal will be offering $100 million in rebates and free shipping incentives starting Nov. 23, the company said today.Read story

Cold Front Lifts Retail Sales

By Angus Loten |  Oct 11, 2005

Oct. 11, 2005 --A major cold front following weeks of summer-like weather nudged flat retail chain store sales up 0.2% last week, the Inte...  Read story

This Week's Economic Roundup

By Angus Loten |  Dec 14, 2006

Small-business owners less optimistic; holiday shopping sends retail sales higher.  Read story

CyberSource, mPoria to Offer M-Commerce

Apr 8, 2008

The strategic channel partnership offers m-commerce technology to online merchants.  Read story

Selling Without the 'Ka-Ching'

By Angus Loten |  Dec 5, 2007

A weekly look at the latest products and services designed to help you run a better business.  Read story

Holiday Shoppers Fear Online Fraud

By Michael Gadd |  Oct 21, 2008

Though global in reach, identity theft is more prevalent in English-speaking countries, a study finds.  Read story

Report: Workplace Online Shopping Risky

By Kelly Faircloth |  Nov 13, 2008

With the holiday season approaching, workers need to be aware of IT security threats, a trade group says.  Read story