Ticket Cake's Recipe for Disruption: Amazing Customer Service
By putting customers first, Ticket Cake co-founders Dylan Jorgensen, Jacqueline Jensen, and Joe Henriod are taking on industry incumbents.
When you live and work together like the founders of Ticket Cake, a successful sale gets you out of doing the dishes.
Ticket Cake begins every day with a "10 at 10 Meeting" to keep business on track.
Developing a good communication system will help avoid problems before they start.
The larger the problem that you're trying to solve, the more you need a strong team.
The Ticket Cake team learned a valuable lesson about customer service from Slash.
After quitting her day job, Jacqueline Jensen went 18 months without a normal paycheck.
Jacqueline Jensen advises entrepreneurs to step away from the computer in order to meet inspirational people.
The Ticket Cake team unwinds by finding new perspectives from others in the community.
Don't get frustrated answering the same questions over and over. Instead, use it as an opportunity to make sure everyone is clear on the mission.
For Dylan Jorgensen, money is a sign that the business is working, not the ultimate goal.
Dylan Jorgensen and Joe Henriod quickly realized that the best part of their web design business was actual about ticket sales.
There's a difference between people liking your idea and customers actually spending money on your product.
Every action is an opportunity to make sure you're doing the most with what you have.
It's essential to get enough rest, especially when you have a lot of information to synthesize.
Meditation can be a valuable daily habit for entrepreneurs.
The founders envision the future of Ticket Cake by thinking of themselves as 'event scientists.'
Having community support and feedback can help a startup get to the next level.
When Tony Hsieh went out of his way to give one of the Ticket Cake founders a thoughtful gift, it left a lasting impression.
Part of the challenge of a new startup is figuring out what you have to do without any direction.
Until the Ticket Cake founders became more active in the entrepreneur community, getting investors was difficult.
For the Ticket Cake founders, curiosity and innovation are the keys to happiness.