Ticket Cake's Recipe for Disruption: Amazing Customer Service
By putting customers first, Ticket Cake co-founders Dylan Jorgensen, Jacqueline Jensen, and Joe Henriod are taking on industry incumbents.
FULL STORY When you live and work together like the founders of Ticket Cake, a successful sale gets you out of doing the dishes.
A DAY IN THE LIFE Ticket Cake begins every day with a "10 at 10 Meeting" to keep business on track.
COMMUNICATION Developing a good communication system will help avoid problems before they start.
TEAMWORK The larger the problem that you're trying to solve, the more you need a strong team.
STAND OUT The Ticket Cake team learned a valuable lesson about customer service from Slash.
RISK After quitting her day job, Jacqueline Jensen went 18 months without a normal paycheck.
INSPIRATION Jacqueline Jensen advises entrepreneurs to step away from the computer in order to meet inspirational people.
BALANCE The Ticket Cake team unwinds by finding new perspectives from others in the community.
MEETINGS Don't get frustrated answering the same questions over and over. Instead, use it as an opportunity to make sure everyone is clear on the mission.
SUCCESS For Dylan Jorgensen, money is a sign that the business is working, not the ultimate goal.
BEGINNINGS Dylan Jorgensen and Joe Henriod quickly realized that the best part of their web design business was actual about ticket sales.
PAYING CUSTOMERS There's a difference between people liking your idea and customers actually spending money on your product.
VALUES Every action is an opportunity to make sure you're doing the most with what you have.
TECHNOLOGY It's essential to get enough rest, especially when you have a lot of information to synthesize.
MEDITATION Meditation can be a valuable daily habit for entrepreneurs.
VISION The founders envision the future of Ticket Cake by thinking of themselves as 'event scientists.'
SUPPORT Having community support and feedback can help a startup get to the next level.
IMPRESSIONS When Tony Hsieh went out of his way to give one of the Ticket Cake founders a thoughtful gift, it left a lasting impression.
GRIND Part of the challenge of a new startup is figuring out what you have to do without any direction.
HUSTLE Until the Ticket Cake founders became more active in the entrepreneur community, getting investors was difficult.
PAYOFF For the Ticket Cake founders, curiosity and innovation are the keys to happiness.