Why Your Customer Service Policy Stinks
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum. Read more
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum. Read more
Talented people are as diverse as the clothes they wear. You may be stifling your employees with your dress policy. Read more
You have to be everywhere your customers are, including Facebook. Here are some easy ways to rack up those "likes." Read more
Alexa von Tobel thinks her company, LearnVest, can be the CFP for the masses. And now she has the federal stamp of approval to accomplish just that. Read more
Don't allow new policies to have huge consequences for your existing customers, staff, and your bottom line. Read more
CEO of Inc. 5000 company VerticalResponse Janine Popick talks about her trepidation leading up to a major shift in the company's business model. Read more
The secret to successful social media marketing is to use what you've already got. Don't think you have anything? Think again. Read more
Sundeep Bhandal of IT staffing firm Anjaneyap let her father choose her husband but not her career path. Read more
Jayme Hall of Alligator Performance doesn't mind getting her designer duds dirty while running her diesel parts and accessories company. Read more
Indigo Johnson, CEO of Careers in Transition, fired her employees on a regular basis until she started focusing on their strengths instead of their weaknesses. Read more
Life After the Inc. 500: Elizabeth Elting has grown Transperfect Translations by over 30 percent annually since 2000 without a dime of outside funds--and she... Read more
Give your presentations, documents or Web pages a little creative oomph with these three free business tools. Read more
Heidi Sweeney of Slate Rock Safety hired a team full of cheerleaders for her uniform company. Read more
Life After the Inc. 500: An untimely death and no succession plan left Michelle Taylor at the helm of her mother's company, Betah Associates, with no oars. Read more
Of the 500 companies on this list, women lead just 10% of them. But the most successful among are in industries as diverse as consulting, private jets, and IT. View slideshow
In the third part of this launch story, Shazi Visram, founder and CEO of HappyFamily, struggles with personal situations while trying to grow her company. Read more
In business there is so much disparity between women and men, from leadership roles to compensation, but new research proves that our brains work nearly the ... Read more
CEOs need to put themselves out there to see what their customers are saying. And the best way is to communicate with them directly. Read more
Creating a real team-oriented approach, where everyone is rooting for the same thing, is crucial to any company. Read more
It's tempting to take creative responsibilities off your shoulders and hand it over to an agency, especially when you're growing. Here's why I decided to bui... Read more
If HR-related issues are getting in the way of running your business, then it's probably time to bring in an expert. Read more
If you're thinking about forming a partnership or acquiring another business, these questions will make it easier to decide which option is best. Read more
Understanding the needs of your prospects is paramount to closing a deal. Ask these three simple questions to get those critical insights. Read more
A pair of number-crunching economists claim that women-owned small businesses are missing out on the revenue-boosting effects of shops clustering together. Read more
Should an entrepreneur get an MBA? That's up for debate. But your business could benefit from working with the best and brightest at business schools. Read more
From no projector to awful audio, it's not uncommon to be faced with unexpected "gotchas" when giving a presentation. Here's how to make your presentation go... Read more
Six reasons why I hate meetings, and what you can do to make them more efficient. Read more
Marissa Mayer's ascendance to the CEO post at Yahoo may look smart for the company. But is it good for her? Read more
These apps are worthy of your attention because they will free up more time in your day. Read more
Apply the skills that you learn from being CEO to your role as Chief Mom Officer (CMO). Read more
We've all been there. Here's how to curb online workplace distractions and reclaim your productivity. Read more
One way to get more social media friends, followers, fans and fervor is to leverage your email marketing campaigns. Read more
If you've been avoiding launching the business of your dreams, try these simple attitude adjustments. Read more
Yes, we know: This shouldn't be your responsibility. But these rules will help prevent an uncomfortable situation from getting worse. Read more
Every successful business has a network of behind-the-scenes partners that help support the operation. Here's three benefits to recruiting partners. Read more
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