A human resources leader is critical to the success of any organization. HR leaders drive the people strategy to ensure teams are staffed up with the best employees and serve as a go-to resource for employees after they're hired.

But recent data found that trust in HR is lacking. Seventy percent of employees surveyed at major tech companies don't trust HR. And the numbers are even higher for employees at at certain tech companies such as Intel (83 percent), Amazon (79 percent) and eBay (75 percent). 

If your team doesn't trust HR, it can be detrimental to your business. Here's why.

Your Business Growth Will Become Stagnant

Employees who don't trust HR are less likely to approach the HR team with any issues or feedback. And if your HR team solicits employee feedback -- either via employee surveys or one-on-one feedback sessions -- employees might be hesitant to share open and honest feedback. But listening to and acting upon employee feedback is one of the key contributors to your business growth.

For example, an employee might think his skill set is better suited for a different role or team, but if he's hesitant to share this feedback, it won't do your business any good to have an employee in a role he isn't excited about. Or several employees might leave the company because they're frustrated with a specific manager, but you'll have no way of knowing this if employees don't trust HR enough to discuss issues they're having with the manager.

On a larger scale, employees might leave en masse because of something that isn't working with your overall organizational structure or company culture. And the only way your business can understand why, improve the employee experience and continue to grow by empowering your HR team to build trust and rapport with employees.

What Your HR Team Can Do to Build Trust

One of the key ways you can improve the trust between employees and your HR team is to be as transparent as possible. Your leadership team -- HR included -- should regularly update employees on how the company is doing as a whole and key actions you're taking to improve the employee experience.

When it comes to transparency, your HR team should also be clear with employees about career paths, what it takes to reach the next level in their roles and key areas for improvement. If employees have clear goals from your HR team, they'll be more motivated to continue doing great work for your team.

Even with increased transparency and other efforts to build trust, employees might still be hesitant to speak up or share feedback. To overcome this challenge, your HR can tap into HR technology such as anonymous employee survey tools. This way, you can collect actionable feedback, and outline next steps for improving the employee experience, without employees fearing any potential backlash for their opinions.

Lack of trust between your employees and HR team is a major red flag for your future business success. If this is a challenge your team is facing, it's time to take action and give your HR team the tools they need to build trusting relationships with employees.

Published on: Sep 21, 2018