"People are our only long-term competitive advantage. Therefore, a leader is responsible for creating an operating environment where people can do great things. That environment includes investing in capital and processes to support the efforts of the people. This investment starts our business process, which identifies our key issues as quality, participation, productivity, flexibility and cash flow. Note we focus on cash flow and not profits." --Rich Teerlink, Chairman, Harley-Davidson Inc.
Jan 1, 2000