Jennifer LeClaire's Articles
Jennifer LeClaire
E-commerce
Take the E-Mail Quiz
How to Incorporate
Take the E-Mail Quiz
Mobile
A Fertile Field for Voice Mail
Business Software
I have Windows 98 (or NT) on my office PCs. Should I upgrade to Windows 2000?
Hardware
Should I upgrade my office PCs to Windows Millennium Edition instead of Windows 2000?
Online Business
Track Returns by Product Line to Determine Problem Areas
Online Business
Acknowledge Receipt of Complaints Immediately
Online Business
Assure Customers You Will Fix Any Problems
Customer Service
Address Quality Issues on a Case-by-Case Basis
Online Business
Return Damaged/Faulty Products to the Manufacturer
Online Business
Explain Exactly How You Will Remedy the Problem
Online Business
Develop a Return and/or Exchange Policy
Online Business
Create a Simple, Logical Order-Checking Methodology
Operations
Implement a Strict Quality Control System
Customer Service
Checklist: Hire and Train Your Customer Service Staff
Customer Service
Develop Internal Guidelines and Manuals for Customer Service Training
Customer Service
Take Time to Train Your Customer Service Staff
Customer Service
Monitor Customer Service Success
Customer Service
Hire a Quality Customer Service Candidate
E-commerce
Develop a Return and/or Exchange Policy
E-commerce
Assure Customers You Will Fix Any Problems
E-commerce
Create a Simple, Logical Order-Checking Methodology
E-commerce
Address Quality Issues on a Case-by-Case Basis
Website Design
I want to start a business. How do I make contacts in my chosen industry?
Employee Training
Checklist: Hire and Train Your Customer Service Staff
Security
Implement a Strict Quality Control System
E-commerce
Return Damaged/Faulty Products to the Manufacturer
E-commerce
Explain Exactly How You Will Remedy the Problem
Employee Training
Take Time to Train Your Customer Service Staff
E-commerce
Track Returns by Product Line to Determine Problem Areas
E-commerce
Acknowledge Receipt of Complaints Immediately
Employee Training
Develop Internal Guidelines and Manuals for Customer Service Training
E-commerce
Real Estate Developers Can Expect Relocation, Not Dislocation, from the Internet
Online Business
Find Affiliate Programs Related to Your Product or Service
Online Business
Join an Affiliate or Associate Program
Online Business
Understanding Affiliate Programs
Online Business
Joining Affiliate Programs
Customer Service
Evaluate Appropriate Real-Time Customer Service Tools
Customer Service
Create Your Own Value-Added Services
Customer Service
Decide Whether to Outsource Management of a Real-Time Communication Tool