Jerry Jao

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Jerry Jao is SVP of Customer Experience at Constant Contact, where he leads innovation for the company with the goal of developing new tools that help small businesses connect with their customers and sell more in less time. After emigrating from Taiwan alone at age 13, Jerry went on to found Retention Science, which uses AI to help the world’s biggest brands predict and take action on customer behavior. In 2019, he was named one of Inc. Magazine’s most inspiring founders, and in 2020, Retention Science was acquired by Constant Contact.