Susan Reilly SalgadoCulture Compass

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Susan Reilly Salgado is the managing partner of Hospitality Quotient, Union Square Hospitality Group's organizational consulting business that helps companies beyond the food and beverage industry embrace hospitality as a business strategy.

You’re Leaving!? How to React when Employees Resign

This Is the Right Way to Handle a Departing Employee

The Art of Conducting a Great Employee Review

Customer Service

Being a Good Customer Gives Leaders an Advantage

The Ultimate Guide to Writing Employee Guidebooks

Work-Life Balance

The Best Holiday Gift To Give Your Team

Decision-Making

How to Put On Work Events That Everyone Loves

Decision-Making

How to Deal With a Toxic Employee

The Powerful Effect of Showing People Gratitude

Decision-Making

Want to Lead By Example? Start By Taking a Break

The Smartest Ways to Prepare for Change

Female Founders 100

5 Tactful Ways to Unravel an Employee Arrangement

Why You Shouldn't Treat All Employees the Same

How to Turn a Good Hire Into an Excellent Employee

8 Ways to Hire Great Employees

Customer Service

How to Foster Authentic Relationships With Your Customers in 3 Steps

Writing a Mission Statement

5 Steps to Crafting Your Culture