If so, how do you feel about the level of customer loyalty in this story? Even if you hate everything else about it?

It starts on a steamy July day in Atlanta--92 degrees. The woman in question apparently decided she wanted some Chick-fil-A chicken.

Or maybe it was the sweat tea. Reports don't actually say. 

She also allegedly decided she didn't want to pay full price. (Everything in this story is just alleged, in fact; she hasn't had her day in court.)

First stop: the drive thru, where the woman allegedly tried to convince a worker that she was an undercover federal agent, and should be entitled to a law enforcement discount.

That didn't work. She went inside. There, she got into an argument with two managers, flashed a badge in a black wallet, and demanded the discount.

And when that didn't work, she called the corporate offices at Chick-fil-A to complain about how she'd been treated, and gave her real last name.

Again, allegedly. 

"She stated that she was undercover and that for them asking her to be in uniform would blow her cover and possible [sic] get her killed," the police wrote later, in an application for a warrant for her arrest, according to the Atlanta Journal-Constitution.

You might be wondering at this point: Wow, how much is the discount? Apparently it varies, but this article suggests it's often 50 percent off one item.

And that's about the time that the story quickly goes from funny to sad, at least as I read it. And this part, too: The woman was indicted on two felony counts in federal court this week.

Was she serious? Was it a joke that got out of hand? Or was she delusional? 

Obviously, impersonating a police officer is and should be a serious crime.

At the same time, it's heartbreaking to think of somebody doing something like this, and potentially winding up with a federal felony record as a result. 

Back in the day, I can imagine friend of mine doing something silly like this--at least the part at the drive thru. I think they would have dropped the joke after that.

But then to go inside, get into an argument, and then call corporate to complain while giving your real name? And also to have been carrying an apparently fake badge the whole time?  

Something doesn't add up. Or maybe it does, and it's even more unfortunate.

Yet, this is the kind of thing that people working in brick-and-mortar retail--especially in fast food--deal with all the time. It reminds me why most of the businesses I've been involved with are either online, or involve selling to corporate clients.

It also reminds me of an old story about a brand new FBI agent that I heard back when I was a lawyer. I'm sure it's aprochrycal, although a version of it wound up in a book about the FBI.  

It's the agent's first day in his new office, and he goes to lunch at a deli with a few fellow agents. They tell him it's their favorite spot because the workers support law enforcement officers, and try to make the sandwiches extra special for cops.

But then the new agent watches as the person behind the counter makes a very run-of-the-mill sandwich for him, nowhere near as appetizing as what he's making for the other agents.

The new agent reaches for his wallet, flashes his shiny new badge.

"FBI!" he says sharply to the worker.

"Yeah?" responds the worker with a a puzzled look.

"More roast beef!"