You might have heard by now that Apple has a big security problem with its FaceTime video-chat software, that could let some users eavesdrop on iPhone others without their consent.

It's a pretty stunning privacy issue, and Apple says it's rushing to fix it.

But it's probably even more surprising to learn that some iPhone users say they discovered the problem a week ago, and were trying for days to reach anyone at Apple to tell them -- only to find that it was a lot harder said than done.

Meet Grant Thompson, a 14-year-old from Arizona, and his mom, Michele. On Jan. 20, Grant tried to set up a FaceTime group with some friends that he planned to play Fortnite with, according to The Wall Street Journal. To his amazement, he found he could eavesdrop on them even if they didn't answer their phones.

He and his mom reached out to Apple via phone and fax -- and then by posting publicly about the flaw on Twitter and Facebook. 

My teen found a major security flaw in Apple's new iOS. He can listen in to your iPhone/iPad without your approval. I have video. Submitted bug report to @AppleSupport...waiting to hear back to provide details. Scary stuff! #apple #bugreport @foxnews

-- MGT7 (@MGT7500) January 21, 2019

Days went by before they heard back, according to the Journal, and then an Apple employee who said that in order to report a bug, they'd first have to create an Apple developer account.

In a way, this could happen to any of us, right? That's the point.

Customers want to tell you what they like and don't like about your products and services. But it's up to business owners to make sure there's an easy way for them to reach you, even -- or perhaps especially -- when they have bad news you're not looking forward to hearing.

Here's what else I'm reading today:

• Worse than a shutdown? A key senator floats the idea of refusing to raise the debt limit if Trump doesn't get his border wall.
• Here's what happens when a venture-backed startup goes bust.
• Actually, if you have time, maybe check out this compelling first-person account of the same story.
• How brands are becoming content machines.
• Ashton Kutcher tweeted out his phone number to promote a startup.
• Google employees and shareholders wrote a new resolution to present to Alphabet's board, calling on the company to address the "tech diversity crisis."
• How Howard Schultz could tank Starbucks by running for president.