Communicating under pressure is a critical leadership component learned very early on during Navy SEAL training. Without having the ability to maintain composure, thinking clearly, gather information and make a call, you can't succeed in combat. Which of course can lead to the worst possible outcome.
The same applies in business leadership situations, without death and dismemberment of course. We all know what it's like to have the perfect response pop into our heads after an important situation or verbal exchange, too late to be of any use. And then there are those who can face all kinds of conflict and seem to know exactly what to do and say. And they do so in a calm and tactful manner. Faced with an angry customer, an uncooperative co-worker or tense negotiation, they don't stammer or get upset. They keep their cool and glide through the situation getting what they want without breaking a sweat. These are the people who typically rise rapidly through the ranks. But great communicators are made, not born. It's simply about having the right tools and knowledge.
Thinking on Your Feet and Communicating Effectively
Performing well under pressure builds trust within the team and makes others confident in your ability to not only lead the team, but also support the team in stressful times. Here five benefits of thinking on your feet:
The more we focus on communicating well under pressure the better we will be at it. So let's take a look at how to identify snags and improve leadership communication.
Eliminating Your Communication Hang-ups
Everyone has trouble communicating ideas at some point. Awareness of your communication hang-ups and how you react in various types of conversations and communications can help you develop solutions for improvement. Here are four common hang-ups:
Communication problems begin when you don't you don't keep an open mind to what others have to say and refuse to compromise. When you don't strive to achieve a collaborative solution everybody loses. Remember to remain objective, actively listen, ask good questions, and concentrate on creating common ground.