Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. 

It's rarely worth imagining that anything on a plane is a given these days.

Well, perhaps you'll get a seat, but there's no guarantee it'll be comfortable.

Otherwise, though, airlines are keen to charge passengers for so many things that used to be free.

Especially if you're flying budget airlines. Which seems to include American and United these days.

Perhaps the drive toward nickel-and-diming wasn't entirely appreciated by Gene Goh. 

He was recently on a flight from Singapore to Osaka, Japan when, during a delay in taking off, he asked for a cup of water.

As he described on Facebook, things didn't go well on this flight with budget airline Scoot: 

I asked for just a cup of plain water but was told by your staff that only bottled water is available for purchase.

In this, Scoot isn't unique. Many budget airlines charge for water. Iceland's Wow, for example.

For Goh, though, the next shock was perhaps greater: 

I was given a cup of ice and was told to wait for the ice to melt. All I am asking is just a cup of water, I wouldn't care if it was from the tap. I hope that there could be some sort of care for passengers, not being unreasonable over here.

Ah, now about this care for passengers idea.

I'm not sure how many airlines are really keen on it these days.

Why, so many Flight Attendants have been forced into the position of being police officers, rather than customer service agents.

Moreover, as American Airlines CEO Doug Parker insisted recently, customer service isn't his airline's -- or, in his view, passengers' -- number one priority. Just getting them to their destination on time is.

In Goh's case, some might be sympathetic to his plight.

I fear more will admire the Flight Attendant's ingenuity in getting around the airline's strict rules.

On Facebook, Goh seemed to garner more criticism than sympathy.

Many called him cheap. Many, too, reminded him that budget airlines tend not to give much out for free.

There is, though, something sad about such a basic having to cost money. 

Especially when, as in Scoot's case, your tagline is "Want to Escape From the Ordinary?"

Published on: Nov 26, 2018
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.