Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. 

We're on an American Airlines flight again.

And then we're off it.

Somehow, we have returned to examine another passenger being denied a trip on an American flight.

Yesterday, we had the case of Mike Thompson, who got into an altercation after he was told to check his carry-on. 

Today, it's the turn of Tamika Mallory. She's an activist and the co-chair of the Women's March.

Mallory arrived on Sunday to one of America's more frustrating airports -- Miami -- and noticed she had been given a middle seat.

So she went to a machine and managed to change the seat to an aisle. However, as the New York Daily News reports, when she got to the gate, she was given her old middle seat.

She wondered why and, she says, the American Airlines employee responded in a tone that was "nasty" and "disrespectful."

Still, she says she was ready to board when a pilot offered her his thoughts. She said he explained that the ticket snafu wasn't the gate agent's fault.

"Then he said to me, 'Can you get on this flight? Are you going to be a problem on this flight?' I said 'No, I'm not. Actually, I'm fine. But I will write my complaint down," Mallory told the Daily News.

For some reason, this didn't go down well with the pilot.

"He looked at me and said, 'You're going to get yourself a one-way ticket off this plane,'" says Mallory.

She went and sat in her middle seat. But then there was an announcement, asking her to come to the front of the plane. 

"Her, off," was what she claims the pilot said.

But what had really happened between the gate agent and Mallory?

On Facebook, Mallory explained that the gate agent asked her whether she'd paid to change her seat. Mallory said she's a Platinum Member, so the machine didn't ask for payment.

"She laughs at me and says to me: 'Well, somebody else probably paid for it and that's why you got booted,'" Mallory said on Facebook Live.

Mallory doesn't believe it works like that. And that's when she claims that the tone of the gate agent became disrespectful. 

"She never once said to me 'I am sorry that you got booted out of your seat," said Mallory.

And so we're getting to one of the fundamentals of customer service: tone. You know, that humanity thing.

Mallory claims the gate agent said: "Oh, is that what you want me to do? You want me to apologize to you?"

Some might think that wouldn't have gone amiss.

Indeed, if Mallory's story is accurate, this whole thing seemed like an everyday basic customer service issue that might easily been solved by a little goodwill.

Yet it was the intervention of the pilot that took things in a different direction.

She says the pilot hadn't heard the whole conversation. But his first words to her were: "Respect works both ways."

She expressed her opinion clearly on Twitter. 

"Doesn't matter how much we do and how hard we fight, white men are allowed to treat black women like s***," she said.

The gate agent was black, said Mallory, the pilot was white.

I contacted American Airlines to ask for its view.

"We take these allegations seriously, and we have spoken to all involved, including Ms. Mallory. Due to an error with a seat change request, Ms. Mallory was informed her requested seat was not available and she was given her original, pre-reserved seat. Our team members apologized for the error and attempted to de-escalate the situation. Ms. Mallory was rebooked on the next flight to New York's LaGuardia airport," she said.

It's worth comparing that statement with Mallory's story. 

American says the gate agent apologized. Mallory says that's the one thing she refused to do. American says the staff attempted to de-escalate the situation. Mallory's story suggests it was the opposite. 

Oh, and American doesn't mention that Mallory was removed from the flight.

Mallory admits that it all ended with her cursing the pilot and calling him a racist. 

And, yes, police were called. Mallory and her son, with whom she was traveling, were both removed. 

Mallory says that when she spoke to American's corporate office, she was told that the situation should have been handled differently. 

Some will decide this was purely an example of poor customer relations. 

Some will conclude that Mallory must have been provocative. 

And some will conclude that this is today's America. And, sadly, today's American. And United. And just about every other airline where employees are too often empowered to behave like officers of the law.

Mallory was on her way to a wedding. She missed it.