Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.
There's that moment when you've been stuck on a plane for 11 hours and you're about to take off.
Despite all that has gone before, your hopes rise and your shackles begin to fall.
Then the pilot announces that his shift time is up and you'll have to wait some more.
That's what passengers say happened at Kansas City airport yesterday, as bad weather and what they say was poor organization combined to give some of them their worst-ever travel days.
The initial problem was the weather.
It was cold and icy. Which made passengers hot and very bothered.
Montgomery was one of many who couldn't believe what was going on.
@delta - the gross incompetence associated with flight #2195 defies all logic.-- Matt Montgomery (@MPaulMontgomery) February 20, 2018
His Twitter feed shows him trying to contact Delta and declaring that he wasn't even getting a response.
Some passengers were allowed off planes to buy food.
And many did seem tolerant. At least at first.
ESPN commentator Holly Rowe, for example. At first, she seemed to appreciate that ground staff were doing all they could.
It just occurred to me I shouldn't be complaining. Many folks outside working in this to get us out on flights. Thanks to all the folks @KCIAirport who have worked hard in crummy weather. pic.twitter.com/bEOBh8Jswp-- Holly Rowe (@sportsiren) February 20, 2018
It didn't take too long for her to reach the point of exasperation.
Engines gunning, on runway ready to take off. Pilot comes on speaker...he timed out :30 seconds before take off. Not kidding. Can't even make this up. Back to gate. @delta this is very poor organization. 11 hours.-- Holly Rowe (@sportsiren) February 21, 2018
The problem, of course, is how to attach blame in order to, at least, get compensation.
I contacted Delta to ask what compensation proposals it would offer affected passengers.
A spokeswoman told me: "Delta apologizes to those customers whose flights were disrupted as a result of Tuesday's weather. The significant amount of ice accumulation drove prolonged de-icing times, prompting some flights to return to the gate which in turn impacted wait times for arriving aircraft as Delta crews worked to clear departing aircraft of ice. Delta has proactively reached out to customers and have re-accommodated those affected on alternate flights."
Some might observe, that this is the least the airline could do.
Some might also observe that weather doesn't always happen instantly.
Sometimes, you can anticipate the coming of a mini Ice Age.
All too often, however, it seems as if airlines just fly into messes and then try to dig themselves out.
The problem seems to be that they operate with very little margin of error.
Once an event starts to rattle the system, the system doesn't recover easily.
It's not as if Delta was the only airline affected. Southwest and United were two others that endured severe delays.
Indeed, recently Southwest was the brunt of passengers' ire after it ran out of de-icing fluid at Chicago Midway.
Some additional words from Delta's spokeswoman might offer a clue that the airline knows it could have done better.
"Delta is evaluating its processes during the latest weather challenges in Kansas City to inform how we manage future severe icing events," she said.
No, there wasn't a word about compensation.
Montgomery told the Kansas City Star that when he got off his plane, he was met by Delta representatives. They offered him, ah, the phone number for Customer Service.
One passenger, however, did tell the Star that they'd received a travel voucher.
It was for $100.