Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.
It's tempting to think of Southwest Airlines as the People's Defender.
It does a pleasantly populist job of not charging change fees or baggage fees.
This doesn't mean, however, that Southwest is always, always people-friendly.
It is, indeed, touching that, unlike most other airlines, it doesn't charge you $200 for the few clicks it takes to change your flight.
There was still a catch involved, however.
As Deals We Like reports, it used to be, for example, that when you changed a refundable fare flight, the new flight would become non-refundable.
So if your plans changed again and you wanted to cancel, all you'd get would be travel vouchers, rather than your money back.
Last week, however, Southwest had a change of heart.
The airline decided that your changed refundable fare would stay refundable.
True, this doesn't include the cheapest, so-called Wanna Get Away fares. It still, though, seems like an act of decency.
I contacted Southwest to ask why it had suddenly made this change. The answer was so blessedly modern and simple:
Our new reservations system grants us functionality that now allows us to modify certain refundable tickets without needing to cancel, refund the original reservation, and start a new reservation. This refundability change applies to Business Select, Anytime, and Senior Tickets purchased on October 10, 2018 and beyond.
Of course. The new computer system permits a little more niceness.
Business travelers will especially appreciate this little -- but significant -- gesture.
It used to be that the only workaround for Southwest's policy was to cancel your reservation and rebook.
That way, however, if you'd booked Early Bird Check-In for your original flight, you'd lost that money -- which can be a considerable amount.
Now, your Early-Bird check-in carries over to your new flight.
Moves such as this are surely designed -- and assisted by technology -- to maintain good feelings between the airline and its passengers.
Which doesn't mean that this can't still go wrong. My worst flying experience in the last couple of years came on Southwest.
Yet I fancy that, once constantly-harassed business types hear about this latest Southwest move, they'll feel at least a little pleased.