Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. 

Police officers are serving the people, right?

You might think this isn't always the case.

But that's because it's more often the times when they stray that are disseminated on videos that enjoy virality.

This, though, is different.

Two New Jersey police officers make a perfectly legal stop and allegedly discover that the driver cannot produce a valid registration.

Enter the mother of one of the passengers, who has, one imagines, been alerted by her daughter.

The police dashcam video captures the action with reasonable precision. (Be warned: It also captures a common, but strong curse word.)

Caren Z. Turner is, you see, a Port Authority commissioner.

So she enters the fray and begins to throw her weight around. The weight of her alleged power, that is.

Everyone who works in customer service has encountered one of these people.

The Do You Know Who I Am? types that sincerely believe they deserve special treatment just because they believe they're special.

Turner begins to offer covert -- oh, not very -- intimations about the influence she might yield.

Focus, though, on the officers.

They're not cowed by her behavior, but neither are they aggressive.

That's not easy to achieve. There's always the temptation to lose one's equilibrium.

"I need to know, because this is impacting me," says Turner.

Some might find this attitude almost teenage.

Still, one of the police officers offers to be frank, as to why he might appear to be unhelpful.

"It's more the way you just approached me and your demeanor," he says.

A million customer service employees surely applaud at that line. How they would love to be able to tell some of their customers the same.

There's nothing wrong with being polite and firm when a customer is clearly acting out.

It's hard, of course. The patience required can be taxing. 

But you have to have sufficient self-confidence to know that you've done nothing wrong and to access your humanity and realize that someone is behaving objectionably.

When it gets to the part where Turner mentions that she's hosted police officers at her first home, her second home and her third home, your eyes might insist on rolling toward the back of your head, pleading for this to stop.

Yet again and again, the officers try to explain, as patiently as possible, without even for a moment conceding a thing.

They keep their composure even when Turner curses at one of them.

The action happened on Easter weekend. NJ.com reports that Turner has now resigned.

The officers involved were, indeed, just doing their job.

But they did it very well.

Published on: Apr 25, 2018
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