Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. 

The man who posted this Facebook video from Chicago's O'Hare airport, Rod Leon Amerkhanov, set the scene like this: "Flight Delayed, A/C is broken, Babies are crying, Everyone is moody."

This surely had all the potential for becoming the Flight to Hell, stopping at Purgatory.

But along came a Flight Attendant who thought there must be a way out of this.

He proceeded, therefore, to make an announcement that must have opened one or two eyes at corporate HQ. 

First, he made a few jokes about making sure you push the button to flush the toilet.

"For some of you, push it twice," he said.

And passengers began to laugh.

He was only warming up. He offered a few more observations about bathroom etiquette. They ought to be simple. "But I've been here almost 20 years. It's not simple," he mused.

By then, he decided he had the audience on his side.

"There's a button with a picture of a Flight Attendant on it. However, just recently we have been voted once again as the worst airline for customer service in the United States, so I wouldn't bother pushing that button," he said.

As the passengers offered groans of sympathy, he added: "That's right. We're the best of the worst. And I'm alright with that. It's a lot easier being the worst. Because if we were the best, I'd have to act professional right now. Just can't do that. No, not in these temperatures."

I asked Spirit what it thought about this Flight Attendant joking about Spirit's poor customer service reputation -- which the airline has made steps toward correcting -- and will update, should I hear.

As performances go, though, this was an utter joy and a wonderful way to get passengers on the cabin crew's side. 

Indeed, Amerkhanov added on Facebook: "Way to raise passengers' spirit.. stand-up comedy on board."

The Flight Attendant's last line was: "Thank you for getting through the jungle with us." 

That perfectly sums up the flying experience for so many. 

Here, when tempers could have got fractured and invective could have been hurled, this intrepid man created an entirely different mood by, well, joking about all the drugs he's tried. 

Please, Spirit, make him head of customer service.

Published on: Jun 7, 2018
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