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On-premises communication systems are showing their limitations as the way we work continues to evolve. Collaboration, remote working, 24/7 availability, mobility, flexibility, and scalability are some of the many reasons organizations are migrating to a cloud-based VoIP (voice over Internet Protocol).
Traditional on-premises systems are too expensive to maintain, difficult to scale and upgrade, and lack the flexibility to address the communications needs of today's digital workplace. A cloud-based VoIP system removes the need to manage and maintain on-premises communications equipment and the cost and risk associated with it. This has increased demand in the cloud telephony market, which according to Transparency Market Research (TMR) is expected to reach $41.7 billion by 2026.
According to TMR, the high adoption of cloud telephony will grow by 17.2 percent from 2018 to 2026. Here are five reasons small businesses should consider moving their VoIP solution to the cloud.
Availability is one of the most important reasons for moving to the cloud for your VoIP communications. A cloud-based solution has multiple redundant systems to ensure your service will always be available.
Building a redundant system with such capability for an on-premises system is not in the budget of most businesses. However, cloud providers will offer this type of protection because they are hosted in geographically dispersed data centers built for redundancy. This translates to continued service even in the event of a catastrophic incident on your premises.
2. Access to the latest technology
With a cloud VoIP service, you will be able to access the latest technology with advanced functionality and integrated capabilities to bring your communications services together seamlessly. And access to these features is offered in affordable and comprehensive packages. Conferencing, collaboration, messaging, mobility, and presence are some of the options available to users.
Obsolescence also becomes a thing of the past, as the cloud provider makes the newest capabilities available to you. Considering all of the communications changes in the past three to four years alone, paying for each new development would be very costly indeed.
With cloud VoIP, all of these features and many others can be accessed without having to invest in your own infrastructure, which has a high capital and operational expenditure.
Although on-premises solutions can scale, doing so requires very deep pockets. And once businesses scale up, they are stuck with their investments. The purchase of hardware, software, and services to run the scaled system is costly.
With a cloud VoIP solution, even the smallest of businesses can scale up as needed. And if you have to scale down? It is just as easy. You can adjust your need based on seasonality, special promotions, a sudden uptick, or an unexpected downturn in your business. When you are ready to scale up or down, your service provider can handle this without having to worry about any configuration on your part.
Cloud service providers now have some of the most robust security systems available. And when you get a cloud VoIP service, you are also protected under this umbrella.
Your provider should offer encryption, protected file transfers, network security, secure voice and video, regulatory compliances such as Health Insurance Portability and Accountability Act (HIPAA), and more.
Last, but definitely not least, total cost of ownership of an on-premises communications platform is high and there is an ongoing expenditure as technology becomes obsolete, needs upgrades, or requires maintenance.
With a cloud VoIP solution, the costs of hardware, software, support, maintenance, IT staffing, and other associated costs are either eliminated or dramatically reduced.