Customer Service

The 7 Types of Difficult Customers That Every Company Deals With

Here's how to turn your most demanding, dissatisfied, and disagreeable clients into your best customers.

How to Create Killer Customer Engagement -- the Google Way

What you can learn about creating engaged customers from how Google does business.

Companies Are Ignoring This Crucial Fact About Their Customers

For a positive and memorable customer experience, focus on emotion, not logic.