Customer Service

The Most Important Lesson for Business Owners from Mark Zuckerberg's Testimony

When you ask your customers to trust you, effective communication is crucial.

Trying to Attract New Customers? There's a Better Way to Increase Your Profits

To build a sustainable business, prioritize customer retention over customer acquisition.

3 Lessons You Should Learn From L.L. Bean's Change of Its Famous Return Policy

The policy change affects your small business--whether you sell apparel or not.

The 6 Worst Airline Customer Service Blunders

A string of well-publicized incidents has left travelers irate.