Customer Service

The 6 Worst Airline Customer Service Blunders

A string of well-publicized incidents has left travelers irate.

10 Business Lessons You Can Learn from Visiting Disney World

How entrepreneurs, executives, and startup leaders should find ways to create "magic" every day

4 Smart Tips for Creating a 'Secret Shopping' Program That'll Change Your Customer Service

Going undercover can reveal how customers really experience your store and highlight issues that may be holding back sales.

Do You Make These 3 Mistakes? If So, Your Company Has Bad Customer Service

Bad customer service almost always comes down to the same common problems.