Customer ServiceJeff Lawson Why I Make Sure Every Employee at My Company Talks to Our Customers DirectlyThe founder of Twilio explains why putting his entire team in direct communication with customers changed his company for the better.
ConflictYoung Entrepreneur Council Angry Customer? 8 Ways to Defuse the SituationYou can't avoid the occasional upset customer, but you can quickly and effectively smooth things over.
Customer ServiceSophie Downes Shake Shack's Danny Meyer on Leading a Successful Purpose-Driven BusinessAt the Inc. 5000 Vision Conference, the restaurateur and investor discussed his leadership strategy, the future of the restaurant industry, and what he's learned about scaling company culture.
Inc. 5000Lindsay Blakely The Rules of Startup Success, According to Daymond JohnThe 'Shark Tank' investor and entrepreneur reflects on the wisdom he's gained from backing hundreds of startups--and learning to assess himself honestly.
Female FoundersInc. staff 16 Ways to Win and Wow CustomersYour customers deserve as much obsession as your product. How to excel at courting this most important crew.
Customer ServiceYoung Entrepreneur Council What I Wish I Knew About Customer Service as a New EntrepreneurCustomer service is your most valuable asset. Learn how to make the most of it.
Customer ServiceJoel Comm 3 Tips for Building Stronger Customer Relationships During the PandemicHow you choose to use this time could change your business forever.
Customer ServiceHeather Wilde What Working at a Call Center Taught Me About Customer ServiceThe customer may not always be right, but you can certainly treat them better. Here's how.
Customer ServiceYoung Entrepreneur Council Smart Strategies for Delivering 5-Star Customer ServiceEvery customer deserves the highest-quality service. Here's how to give it.
Customer ServiceScott Shigeoka Customers Disappearing? How to Find New OnesSequoia Ferguson and Consuela Rosales tapped new markets to boost their businesses.
Customer ServiceJill Krasny How to Offer Next-Level Customer Service on a BudgetFighting it out on price is difficult. Making a genuine connection with customers will bond them to you
Customer ServiceBrit Morse Forget Texts. Why the Phone Is Still Essential for BusinessInc. asked two founders for their views of text versus voice communication.
Customer ServiceSteve Farber Why It's Important to Provide a High-Quality Customer Experience, No Matter What Industry You're InIt doesn't matter if you're in manufacturing, business consulting, or coffee drinks. Consumers are prioritizing experiences over things. Even if you have a great product, the Experience Economy means the experience of doing business with you had better be great.
Customer ServiceSean Wise 7 Tips to Turn Customer Complaints Into OpportunitiesYour most unhappy customers are your greatest source of learning
Customer ServiceBubba Page The Must-Haves When Setting Up a Call CenterHow to set up a call center, from the layout to the equipment you will need as well as the people you will want to start with.
Cash FlowElizabeth Gore The Number 1 Question From Entrepreneurs: 'How Do I Get More Customers?' Here's What Experts Have to SayTips from the minds behind Salesforce, Dell, and Frontier Markets explain customer acquisition for small business.
Customer ServiceWanda Thibodeaux The Customer Might Always Be Right, But They Shouldn't Be Rude About ItWhen leaders or teams fail, our reaction makes all the difference in how they recover.
Customer ServiceJustin Bariso Tesla Just Made a Huge Announcement That May Completely Change the Auto Industry. Here's Why It's BrilliantFor years, Tesla has been working to break into an auto-related industry worth billions. The plan went live last week.
Customer ServiceHeather Wilde When I Was a Flight Attendant, I Used These 4 Steps to Handle Any Uncomfortable Customer Service IssueRemembering one simple phrase is the first step to untangling thorny customer service issues.
Customer ServiceJonathan Steiman 3 Ways to Provide Excellent Social Media Customer ServiceOffering customer service via Facebook and Twitter is critical. Here's how to do it right.
Customer ServiceSean Wise This Viral Video Featuring Toronto Maple Leafs Player Mitch Marner Shows the 1 Key to Delivering a Winning Customer ExperienceDelivering a great customer experience should be top of mind for all front-line staff, and management should showcase examples of their success.
Customer ServiceHoward Tullman What Hospitals Get Wrong About Customer FocusYou can get really great care in these giant institutions, as I just learned. But if you interact with the customers the way they do, your business would keel over.
Customer ServiceHelaine Olen How to Keep Your Customer Happy (Even When They're Wrong)How do you set them straight--without losing their business?
TechnologyEtelka Lehoczky California is Bringing E.U.-Style Privacy Laws to the U.S. Here's What You Need to KnowCalifornia's new privacy law is one more reason to reassess how you handle customer information.
Customer ServiceFrederic Kerrest How to Make Your Customers Love You in 4 StepsCustomers expect more from your company than ever. Here's what you need to do to win them over.
MarketingSonia Thompson Companies Throw Years of Effort and Marketing Dollars Down the Drain By Doing This 1 Thing PoorlyIf a positive customer experience is why customers will choose your company, know that a poor one will also be the reason they leave.
Customer ServiceAdam Robinson These 4 Letters Are the Key to Understanding and Retaining Your CustomersTo encourage customer loyalty, your business must move beyond transactional relationships and connect with customers on a personal level. Here's how.
Customer ServiceMinda Zetlin American Airlines Kicks Woman With Cello Off Plane Even Though She Paid for Extra SeatThey might have let her stay if she upgraded to business class.
Customer ServiceColin Shaw How to Keep Your Customers From Dumping You (It's Not Complicated)You customers' behavior will show you that they're going to leave. The trick is identifying the warning signs.
Customer ServiceSean Wise This Mechanic Fixed My Car After a Stressful Accident--and Taught an Outstanding Lesson in Customer ServicePoor customer service kills 55 percent of potential transactions. These five tips can help.
Customer ServiceJoyce M. Rosenberg Why Owning Up to Your Mistakes Is the Best Way to Build Meaningful Relationships With CustomersIt's not about the mistake, but how you handle that matters.
Customer ServiceFiras Kittaneh Delight or Disappoint: The Challenges of Scaling Customer Service as your Business GrowsWhen most businesses go from servicing 1,000 to 100,000 customers, their sales may multiply, but so will their customer service needs.
Customer ServiceChris Ronzio Why Either Every One of Your Customers Is a VIP, Or None of Them IsWe all want to cater to VIPs. But, if you're bending over backwards to make them happy, your process might be broken.
Customer ServiceJoyce M. Rosenberg Why You Sometimes Need to 'Break Up' With a ClientA difficult client might sometimes be more trouble than it's worth.
Customer ServiceBrit Morse Bonobos Founder Andy Dunn: This Is the Only Way to Boost Your Online Sales Spend less time on advertising, and more on real human interaction.
Customer ServiceSean Wise Air Transat's Delayed-Flight Nightmare Shows Why Every Company Needs This 1 Policyhttps://www.inc.com/draft/1513953773.html
Customer ServiceSean Wise Want Your Customers to Trust You? In 1 Surprising Sentence, This $31 Billion Company Shows What Not to DoRogers Communications managed to alienate customers with just one sentence in its updated terms and conditions.
Customer ServiceSteve Cody 2 Tips to Avoid Ending Up on the Scrap Heap of Once-Great BrandsHow you can outflank the cloud and build intense local customer loyalty at the same time.
Customer ServiceKent Grayson The Most Important Lesson for Business Owners from Mark Zuckerberg's TestimonyZuckerberg's testimony before Congress shows that when you ask your customers to trust you, effective communication is crucial.
Customer ServiceSean Wise Trying to Attract New Customers? There's a Better Way to Increase Your ProfitsTo build a sustainable business, prioritize customer retention over customer acquisition.
Customer ServiceJonathan Steiman 3 Lessons You Should Learn From L.L. Bean's Change of Its Famous Return PolicyL.L. Bean's famous return policy change affects your small business--whether you sell apparel or not.
Tip SheetSophie Downes02:16 The 6 Worst Airline Customer Service BlundersA string of well-publicized incidents has left travelers irate.
Customer ServiceSangram Vajre 10 Business Lessons You Can Learn from Visiting Disney WorldEvery entrepreneur should take a trip to Disney World to see learn these 10 valuable business lessons about making "magic"
Customer ServiceDan Breeden 4 Smart Tips for Creating a 'Secret Shopping' Program That'll Change Your Customer ServiceGoing undercover can reveal how customers really experience your store and highlight issues that may be holding back sales.
Customer ServiceBill Green Do You Make These 3 Mistakes? If So, Your Company Has Bad Customer ServiceBad customer service almost always comes down to the same common problems.
Customer ServiceMartin Zwilling The 7 Types of Difficult Customers That Every Company Deals WithHere's how to turn your most demanding, dissatisfied, and disagreeable clients into your best customers.
Customer ServiceKaren Tiber Leland How to Create Killer Customer Engagement -- the Google WayGoogle may be a worldwide company but they have some simple actions every small business can borrow to create greater customer engagement.
MarketingColin Shaw Companies Are Ignoring This Crucial Fact About Their CustomersFor a positive and memorable customer experience, focus on emotion, not logic.
Customer ServiceDon Peppers To Build Customer Loyalty and Boost Profits, Avoid This Common MistakeTaking advantage of customers' ignorance could benefit you in the short term, but being honest will ensure long-term success.
GrowBill Green If a Customer Says Your Product or Service Is Too Expensive, This Is What You Should SayIt's fairly simple, once you break it down.
Customer ServiceThomas A. Stewart and Patricia O'Connell How a Story About a Doctor's Visit Can Teach You to Be a Better Customer and LeaderThinking about service from the other side can help you better design your business to give customers a truly great experience.
Customer ServiceSteve Goldstein What I Learned About Customer Service While Cycling Through ItalyDuring my trip to Italy, I saw the best and worst of customer service. Here's how a leader can make or break a customer relationship.
Customer ServicePatrick Henry How to Nail the Most Important Job in Your CompanyProviding exceptional service is an approach to reducing customer acquisition cost (CAC) and increasing the lifetime value of a customer (LTV).
Customer ServiceKate Rockwood How to Switch Rewards Programs Without Being Slapped by Your Customers (and a Class Action Lawsuit)Switching loyalty programs might cut costs, but it could also anger customers. Here's how to smooth the transition.
Small Business WeekEmily Canal This Is the Airline That Americans Hate Flying Most (It's Not United)But that's not because of recent headlines.