Micromanagement by leaders is a common technique and for an effective slice of managers it is productive. Here are seven techniques to make micromanaging successful to grow your company.
I had the pleasure of meeting Donald Trump yesterday at his Trump National Golf Course in Jupiter Florida. It was the second time, I met him at the prestigious golf club and I was struck by how he was engaging with his general manager asking questions and relaying ideas to implement to improve the facility.
There is a fine line between micromanaging success and failure. Many successful leaders use this technique and here are seven ways to make it effective.
1) Know Your Business
Micromanaging businesses that you know little about will be disastrous. Trump owns over a dozen golf clubs spanning continents. This is man who knows his craft and can quickly synthesize good and bad patterns because of his familiarity with the best business practices in his niche.
2) Work Hard
Donald Trump was in deep dialogue on a Sunday discussing how to improve the facility. Most souls rest on weekends. He was discussing intricate details about the client experience, in this case the location of shrubbery and trees, when most managers are taking a nap.
3) Be Local
Donald was diligently walking the grounds briskly trying to understand and observe the facility in the trenches. Many leaders bark orders from afar. By rarely or never seeing what it is like onsite, poor decisions occur because context makes better intuition. A much richer appreciation of the forces at play can be seen walking the factory floor or in this case the golf club.
4) Check Out All Sections Of The Facility
Trump briskly walked through multiple sections of the grounds to see, not what the General Manager wanted to share, but a true survey of what was happening. By forcing an open tour itinerary, crevices that management may want to cover-up will be exposed. Micro-managers taking an unrehearsed tour will find pleasant and nasty surprises in their survey.
5) Engage with Employees
Donald shook hands and patted shoulders with each employee and in several cases said "hello" to them by name. Many managers will pass by low-level employees without an acknowledgement. Not even a nod. How much does a warm "hello" cost?
6) Seek out Clients to Welcome Them
Trump said hello to each client he passed calling out how cute a baby was and adding a brief dialogue. Clients remember engaged hospitality. You feel welcome and do not mind spending your money with this institution. Most managers would have plowed through the masses as many do on a typical day.
7) Speak Respectfully
Despite having over a dozen golf clubs and knowing the business like no other, he was having a straightforward dialogue with the General Manager. Calmly engaging with your team, even if you know more than them, will be more productive than stridently pressing your vision down their throat.