An IT manager in today's work environment is usually tasked with overseeing a company's entire technology infrastructure, from help desk to servers to cloud-based apps. In this capacity, he's likely asked to keep an environment secure while also consulting with upper-level management on important technology decisions, adding "business analyst" to his ever-growing list of job duties.
Fortunately, there are plenty of tech tools available to help. Armed with these solutions, an IT manager can stay on top of all of his responsibilities without working 80-hour workweeks. Here are some of the top tools an IT manager can use to more effectively manage his many responsibilities.
Spiceworks serves as the Swiss Army Knife of IT management tools. With just one app, a manager can keep up with inventory, monitor network activity, and manage his help desk. With network inventory management and monitoring, managers have access to information on every device connected to the network, allowing them to easily pull those often-requested reports.
InvGate Service Desk
When a call comes into your help desk, InvGate's Service Desk lets your agents log it and assign it to a team member who can take care of it. With built-in analytics and gamification, you'll have the latest tools you need to motivate employees and assess training needs.
ServiceNow's IT Service Management software makes tech support fun by creating a visual interface for help desk ticketing. Users like it because they can place tickets and view status updates and technicians like it because they can check in from the field using their mobile devices.
ManageEngine's extensive suite of services includes tools to better automate Active Directory, capture and deploy desktop images, set up mobile device policies, and more. The company also offers a selection of free tools for Windows and Android administrators, including tools to ping servers and websites and monitor systems.
IT managers are rarely at their desks but that shouldn't stop them from staying on top of everything. IT Manager makes it easy to manage networks on the go, with a cloud-based interface that's accessible by mobile device. Using this application, an IT team can remotely manage VMWare, Windows, Active Directory, SSH, Amazon Web Services, and many other applications.
For IT teams, Basecamp is a great way to centralize all communications. Instead of dozens of emails flying around every hour, everyone simply logs into Basecamp to review assignments, post updates, and communicate with each other social media style. If you need a more simplified interface, Asana is also a good choice.
Your tech support team represents your entire department, so good customer service is a must. By regularly deploying customer satisfaction surveys, you can pinpoint issues before they escalate to outside managers. SurveyMonkey offers built-in surveys but you can also easily create your own questions through the app.
If you're an IT manager, chances are you're regularly asked to provide reports about the devices connected to your network. Lansweeper provides this information, as well as automate software deployment to save time. Instead of sending your technicians around to install a new piece of software on every device, you can push it out from the server and save time.
In addition to pushing software, you can also save technicians time by allowing them to remote in to devices across your network. Once TeamViewer is installed on all of your company's devices, your technicians can access those devices using a PC or mobile device and provide support or install software.
Intuit's QuickBase solution for IT help desk management can help you track bugs, keep up with tickets, and automate your IT workflows. Intuit offers a variety of apps to allow you to create a software environment unique to your own staff's needs. As your organization grows, you can add more apps to address your changing needs.
An IT manager is tasked with overseeing employees and complex processes throughout the day. With the right tools in place, much of this work can be automated, giving managers instant access to the information they need to make decisions and report to other managers on performance.