Effective communication isn't just about talking; it is also about listening and understand what's happening on the other side of the fence. If you sense that a top performer isn't happy and may leave your company, address the issues right away with a "stay interview."
As opposed to the outdated "exit interview" (which defeats the purpose since the employees have already made up their minds to leave), the stay interview builds trust with employees who feel valued. Leaders are sending the message that they see them as important and want to get a feel for what's working and not working for them. And then doing something about it.
Here are five "must-asks" to ensure winning back unhappy employees who are key to your operation's success.
- What do you like about your job?
- Could you describe a good day of work you had recently?
- Do you feel your skills are being utilized to the fullest?
- Do you feel you get properly recognized for doing good work?
- Do you feel that you are treated with respect?
When you compassionately listen to the answers to these questions and remove obstacles from people's paths, you can better retain your best people.