I recently had a conversation with executives at Chipotle about how they recruit. Turns out that they seek out candidates who have 13 specific attitudes, even for jobs that aren't customer-facing (like IT).
When I saw their list of attitudes, I realized immediately that those were attitudes that every boss wants in every employee, and every coworker wants from their peers. Here's Chipotle's list, with my interpretation of each attribute:
- Conscientious. Great employees complete tasks without being asked or overseen. They take personal responsibility for finishing the job and finishing it right.
- Respectful. Great employees have too much self-respect to kowtow to authority, but they respect and appreciate the contribution of their bosses and leaders.
- Hospitable. Great employees welcome the opportunity to work with coworkers and customers and express that welcome with words and actions.
- High Energy. Great employees don't depend upon managers or coworkers to "pump them up." They bring their "best game" to anything that they do.
- Infectiously Enthusiastic. Great employees are optimists, they search for the good in a situation and they seldom complain about what they can't change.
- Happy. Great employees take responsibility for their own happiness. They realize that happiness comes from how you see the world, not what happens in the world.
- Presentable. Great employees don't need to be told that it's inappropriate to show up for work looking like a slob or a slattern. They dress appropriately at all times.
- Smart. Great employees don't have to be Einsteins, but they must know how to use the intelligence they've got to contribute the overall effort.
- Polite. Great employees know that rude behavior is selfish and stupid and that common courtesy is the best way to get along with coworkers and customers.
- Motivated. Great employees don't need carrots and sticks to get them moving. They're committed to excel at their job, regardless of the job.
- Ambitious. Great employees want to grow, which in business means growing into new responsibilities and new levels of authority.
- Curious. Great employees want to know the "why" behind the "what." They seek to understand people, technology, and ideas beyond their surface characteristics.
- Honest. Great employees don't need Big Brother staring over their shoulder because they do the right thing even when nobody is watching.