Average sales teams are, well, average. By contrast, brilliant sales teams are rare. However, the best of the best share certain behaviors that are the most obvious at the beginning of each sales year.
Here are the differences that make the biggest difference:
Average sales teams wait until the new year to set sales goals. I'm sorry, but it must be said, if you're reading this column to help set goals for this year, you've already missed the boat.
Brilliant sales teams set sales goals well in advance so that everything is in place when it's time to make the goals happen. Not to worry, though. Follow the rest of this column and you'll soon be back on track.
Average sales teams set goals based on what they need to sell to make their numbers, regardless of how that relates to overall corporate strategy.
Brilliant sales teams understand the company's overall strategy, and then set goals that will help fulfill that strategy.
Average sales teams have commissions that are complicated and change frequently, so that an action that makes sense today ends up making no sense tomorrow.
Brilliant sales teams have commissions that can be described in one or two sentences and which remain in place long enough so that appropriate success is appropriately rewarded.
Average sales teams have targets for selling the newest products but don't have the sales tools and samples they need to close the deals.
Brilliant sales teams are fully briefed on upcoming products and have the sales tools and demo units they need to develop and close accounts.
Average sales teams have quotas that are bumped up every year regardless of whether those numbers can realistically be achieved.
Brilliant sales teams have quotas that reflect a reasonable forecast of sales that can be made, based upon actual data, economics, and likely prospect behavior.
Average sales teams receive training and coaching haphazardly, whenever there are a few moments of time.
Brilliant sales teams have scheduled times for regular training and coaching, because they realize that without constant growth even a great sales team grows stale.
Average sales teams struggle to find qualified candidates when they need to expand or replace a team member who's left. Often they're forced to settle for whomever they can find quickly.
Brilliant sales teams identify, cultivate, and interview candidates constantly, so they have a stable of top candidates to draw on when needed.
Average sales teams get average results, even if their goals are ambitious. They end the year wondering where the time has gone and dreading the January hustle to set new goals.
Brilliant sales teams get brilliant results, not just because their goals are ambitious but also because they lay the groundwork to turn ambition into reality.