I wonder how many business relationships have been strained or even broken because the people involved texted when they should have phoned. Or emailed when they should have spoken face-to-face.

Fortunately, that need never happen again, because the infographic below (courtesy of Telephone Systems Guide) lays out a simple flowchart of which medium to use in every possible circumstance. You'll want to bookmark this one, folks.



Published on: Oct 21, 2015
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