I wonder how many business relationships have been strained or even broken because the people involved texted when they should have phoned. Or emailed when they should have spoken face-to-face.

Fortunately, that need never happen again, because the infographic below (courtesy of Telephone Systems Guide) lays out a simple flowchart of which medium to use in every possible circumstance. You'll want to bookmark this one, folks.

 

 

Published on: Oct 21, 2015
Like this column? Sign up to subscribe to email alerts and you'll never miss a post.
The opinions expressed here by Inc.com columnists are their own, not those of Inc.com.