The concept of quality management is applied in business of all sizes and all types. It is a relevant in manufacturing as it is in health care or food services. Of course, quality means different things for different industries, and takes a different meaning depending on whether a product, a service, or a combination of both is offered.  

The core of quality management is being able to guide your business towards improved performance. There are three main components to quality management: quality assurance, quality control, and quality improvement. But it's not just about the condition of the products you sell or the caliber of services your business offers but the processes to achieve consistent quality.  This guide highlights 10 tools that can help you to setup a management strategy to improve quality and documents you can use to track improvement.

1. Six Sigma Management Guide
Six Sigma is a business management strategy for improving the operational performance of a business by eliminating variability and waste. Popularized by jack Welch at General Electric, the philosophy takes a data-driven, methodological approach to eliminating defects with the aim of reaching six standard deviations from the desired target of quality.  If you are considering restructuring your management style as a means of improving quality, you should consider the Six Sigma management style. This guide includes the fundamental objectives and how to calculate the cost and savings of Six Sigma quality. Read More

2.  Six Sigma Template
Six Sigma is a highly structured approach to process improvement through strategy and discipline.  If you are convinced that the Six Sigma management style will work for your business, this template is customizable for your specific needs.  It is designed to reduce defects, lower costs and improve customer satisfaction.  Read More

3.  Six Sigma Program Example
You now understand Six Sigma management and how to implement it.  But if you would like to see an example of its practical use in business this specific example is for the manufacturing industry. It can be adapted to your business. Read More

4. Total Quality Management Guide
Total Quality Management is a set of practices put in place throughout a company that are geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. This Total Quality Management Guide discusses the primary elements of quality management, and includes chart, graphs, and tools to assist a company with setting up a program of quality management. Read More

5. Quality Management Presentation
When you have determined what approach you will take for quality management you will have to educate and train your staff about new processes to improve performance. This Quality Management Presentation can be used to educate and implement the essentials of quality, as well as the discipline of quality management, into their daily work routines. The presentation provides an outline for quality in general, quality and business needs, principles for a quality system, and principles for quality management.  Read More

6. Quality Manager Job Description
If improving quality is a larger responsibility than you thought, it may be time to hire a Quality Manager. The job of a Quality Manager can encompass many different roles from managing day-to-day production activities to training engineers and operators to being the liaison to customers and suppliers. Use the Quality Manager Job Description to outline the position by listing key job tasks and specifications for the position customized to what your business requires.  Read More

7.  Equipment Maintenance Log
Improving quality doesn't always require a full scale restructuring of your management style or hiring an additional person to oversee quality.  Small changes such as improved documentation can significantly affect quality.   One example is keeping track of the condition of your equipment to ensure top performance and output. This Equipment Maintenance Log provides a comprehensive spreadsheet for tracking equipment maintenance records by equipment type, model number, serial number, and location.  Read More

8. The Preventive Corrective-Action Report
It's great to have a paper trail to track and fix mistakes. It's much better to have a form that helps fix the process so mistakes don't get made in the first place.  Although the form's immediate purpose is to provide a mechanism for recording and correcting "nonconformance's" (read: screw-ups), it has another, more important role: exposing the root causes of recurring problems. Read More

9. The Smart Vendor Audit Checklist
When your business depends on vendors to produce your products or as an intricate part of a process you want to make sure you hire the best.  If you are not sure how to evaluate a potential supplier, the supplier audit form is designed to help your company recruit the best vendors. Read More

10. Packing List Order Form
Again, documentation and checklists are staples of quality management. For example, each item on this packing list is important in terms of quality customer service and reduced costs.  Shipping the wrong quantity or type of a product affects your inventory, while returns or inaccurate weight information can cost you more in shipping.  A proper packing list is probably one of the easiest ways to improve quality and reduce waste.  Read More