XcelHR offers plenty of benefits to businesses that want to outsource HR and the burdens involved in managing their human resources. Small business users can find the help they need with tasks like payroll processing, reporting and time and attendance management as well as assistance with a wide array of other human resources administrative tasks. As an add-on, XcelHR also offers help with employee life-cycle responsibilities from recruiting to termination, and can provide assistance with regulatory compliance issues. The company is licensed in all 50 states, which benefits the small- to medium-sized businesses with operations in geographically dispersed regions.

The company has a variety of plans for businesses of different sizes, with standard options for small businesses with 1-250 employees, and large companies with 250-1500 employees. XcelHR will allow you to choose from a variety of individual options or bundle services together in a customized plan that will be aligned with your business goals. The company also offers unique solutions to meet the needs of government contractors, which may have special requirements in terms of compliance support.

XcelHR's easy-to-navigate portal allows both companies and employees to efficiently access data on pay and benefits. Just as popular is the company's XcelerateHR mobile app for both iPhones and Android devices, which makes it convenient for employees and managers to access information on the move. Another feature cited as particularly useful by some businesses is the ability to create a customized satisfaction survey to get employees participating in efforts to improve business operations.

In addition to the variety of its service options, XcelHR gets pretty good reviews for its customer support despite the company's lack of a live chat option. The email and phone representatives are generally responsive, although intermittent difficulties in reaching customer support have been reported. While the web site lacks a frequently asked questions (FAQ) page, the blog found on the website provides plenty of useful information about the functionality offered. There's also a resource page that offers answers to HR-related questions and discusses issues such as best practices in employee onboarding, keeping employees engaged and handling overtime. XcelHR also offers users a number of helpful newsletters to offer the latest insights in human resources administration.

Toward this end, XcelHR released a year-end checklist to help businesses wrap up 2017 and start 2018 off right. The list provides advice on trends and rule changes businesses should make note of for 2018. For example, they advise checking up on 2018 minimum wage rules from state to state. With many states weighing legislation to increase the minimum wage and change the rules relating to it, it is important for businesses of all sizes to make sure they're still complying with state laws and regulations. Minimum wage laws often kick in at the start of the year, so the beginning of 2018 is the time to stay on top of minimum wage changes.

The full year-end checklist provides a lot of smart tips for business owners and is a good example of the types of advice and help XcelHR tends to offer on its website. Their articles are succinct and relevant and provide an extra layer of assistance to businesses using their product for their HR needs. You can check back frequently to see new and timely content from the XcelHR team on topics like salary history, HR best practices, trends in technology, new legislation, culture fit and more.

The biggest negative that discourages some companies from using XcelHR is that they require a year-to-year contract. Consequently, dissatisfied clients can't terminate services and switch to another outsourcing provider at will. Pricing is also not readily available, as the services are highly customized and based on a detailed assessment and quote.

This article was updated March 4, 2018.

 

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