For the past few years I've been studying employee experience and with the help of Cisco and Lever, embarked on a research project to study and analyze over 250 organizations around the world including the Fortune 100 and the Fortune 100 Best Places to Work. The findings of this research are detailed in my new book called, The Employee Experience Advantage. I'll be sharing more about the ROI, case studies, frameworks, and the like in the near future, but for now I wanted to share the rankings.
Organizations around the world have been investing in employee engagement for decades yet despite the increase in investment, scores remain terribly low. That's because employee engagement has become this approach of investing in short term perks without changing the core business practices of the organization aka distracting employees from the sad realities of their work situations. Now, we are seeing the rise of something known as employee experience which is all about changing the actual system, or the core workplace practices of the organization, redesigning work around the people who work there. So how do organizations actually create a place where people want, not need to show up to work?
The good news is that every single employee experience at every company around the world, is a combination of three environments: culture (the side effects of working for your organization), technology (the tools employees use to get their jobs done), and physical space (the actual spaces in which employees work). I interviewed over 150 business leaders and went through just as many case studies, articles, and reports to determine what employees care about most in these three areas. There were 3 attributes for technology, 4 for technology, and 10 for culture. You can learn more about these, see the full index, and take the assessment yourself by checking out The Employee Experience Index.
When looking at these three environments, only 15 companies out of the 252 that I analyzed, do an amazing job of investing in employee experiences. Clearly there is a tremendous room for improvement across the board. These top "Experiential Organizations" are:
- Ultimate Software
- Riot Games
- Hyland Software
- World Wide Technology
I absolutely believe that employee experience is the next big area of investment for organizations around the world. Every organization can exist without technology, but not organization can exist without people. Investing in these three environments will ensure that your organization will be able to attract and retain top talent, and outlast the competition.