If you're a growing company you're probably in the hiring mode. And when you bring on someone new, you hopefully take them through a training period about who your company is, why you do what you do, and what their job is for your company in detail.
And each time you bring someone new in the doors you train them, just like you've trained others. You go through the same steps; walking them through who you are, why you do what you do, teaching them from scratch how you want things done, what tasks need to be done and when. It's time-consuming and expensive each time you go through this set of tasks and most of the time you don't only go through it once. Your newbie might come back because they forgot to take notes and ask you to go through training again and again.
At our business dashboard startup Dasheroo, we're taking the stance that everyone needs training materials. All of our training should be straight-forward, detailed, and should be recorded in some fashion and shared. This way everyone knows what they need to do and how they need to do it.
Take a Video Once, Never Again!
It's easy with tools available today to take a simple video of what you need your newbies to do, especially if it's an online task you're requesting of them. And when you do it once, if things don't change, you don't need to do it over and over again. PLUS they'll be able to refer back to the video whenever they need it, saving you time from answering the same questions over and over.
Bonus? It's easy to save your video file and upload and share them right in your Google Drive.
If your tasks aren't online tasks, you can still use video for training purposes. Why not take a video with your mobile device of the steps you need your newbie to take to do what you expect of them! You can reuse the video for any new person you bring on. Make sure you solicit feedback from your new hires to ensure you're hitting all of the points in the videos you need to. Then go back and make changes!
Share a Presentation
If videos aren't your thing you can still document and share your training. Why not put visuals into a presentation? If you have a step-by-step process you need someone to follow, make each slide the specific step, include any visuals you need that you think will help them, and include "why" you want them to do it this way. Then share it and they can refer to it whenever they need it.
At our startup, Dasheroo, we're handing off the creation of our marketing campaigns to an agency. We thought it was important for us to thoroughly document the process so we spent the time up front creating the process visually in Google Slides with step by step instructions for how to do it so there's no ambiguity.
Bonus? If someone leaves the company or moves on to a different division you have training materials all set for the next person to take over! Make sure you revisit the content of these items every month or quarter to make any necessary revisions if you changed your process and let everyone know you've made the changes. You'll find that you might have just saved yourself a ton of time "retraining" people!