Editor's Note: Trinity Packaging Supply is one of Inc.'s 2017 Best Workplaces, an annual recognition of companies creating employee-centered organizations.
A wholesale supplier of packaging and shipping supplies, Trinity Packaging Supply knows from fast growth, having made the Inc. 5000 list of fastest-growing private U.S. companies in both 2016 and 2015. Relationships with customers and its employees, says Trinity president Anthony Magaraci, are at the core of its story. -- As told to Jenna Lee
A big hit for our company is the personal financial wellness programs. For the employees, we have a financial advisor come in and break out one-on-one session, and they go over our employees' income, expenses, aligning their financial goals and breaking down the plan in a practical, easy-to-follow format. We have the standard benefits such as a great 401(k) and profit sharing program. Besides that, we will contribute three percent of our employees' income, even if they choose not to contribute to the 401(k). At the end of the year, there is an additional profit sharing component of the retirement plan.
We care about our employees' physical wellness. We pay for their gym membership and training sessions, since we really encourage a healthy lifestyle. Insurance is also a big part of the wellness program. We provide health, dental, and vision insurance.
We use cloud-based systems, so that employees can work remotely, allowing a flexible schedule. We try to provide a fun working environment, too. We have Friday office parties, where we play ping-pong, have drinks and appetizers, with music in the background. It's a "work hard, play hard" type of environment.
To move forward with a clear direction and vision, customer-relationship management software allows us to set clear goals in each department and map out how to get there. Employees can see each other's progress and performance on a dashboard. For example, if you're in sales, you can track your own record of how many emails you sent out and also see another sales representative's record. It encourages a friendly, competitive work environment.
Our relationship with our customers is crucial. For every customer, we evaluate our relationship with them in five stages, using a different color for each. We use red for a defective relationship, orange for transactional, yellow for strategic, green for partnership, and blue for "BFF." Customer service is at the heart of our company, so we will be proactive in improving and reaching the next level of our relationship with customers. We do this by increasing the frequency of our interactions with people, either in-person or via digital platforms. Building relationships is a core value of our company, and the mentality extends to nourish any relationship within our organization and network.