Let's face it: we're living in a world with too much communication.

"It's definitely a crowded space," says Andrew Wilkinson, CEO of Flow, a company that makes project management software designed to simplify teamwork. "Everyone is picking a single part of team communication and trying their best to make it the only one that matters."

Hipchat, Slack, Teamwork, Hubspot, Flowdock, Contactually, Asana, Basecamp...the list goes on. When it comes to getting things done, no one can argue that we don't have plenty of options. "There are tons of task managers, tons of project management systems, and tons of messaging apps," says Wilkinson, "and we all feel like we have to use one of each to actually be productive."

Wilkinson thinks that part of the problem is that we have too many options: there are plenty of good tools out there, but we're living with communication overload. "Nobody's focusing on reducing the amount of communication we have to deal with: we're just having more and more discussions across more and more tools."

Wilkinson believes that working together better is dependent on clear and organized communication, and that teams are happier when communication is instantly available and visible to everyone. He also notes that tools currently available to teams aren't really made for teams and don't capture how teams work best, and email often creates more problems than it solves.

"Tools like email don't work at all for us. They're just too slow, and the nature of email leads to important information getting lost," says Wilkinson. "Messaging apps have led a good charge against email and meetings, but ultimately, all that important communication with your team doesn't have anywhere to go. Where do your decisions go when things actually need to get done? Is all that chat worthwhile if you can't capture the right information right when it's the most relevant?"

That thought process is what led Flow--mainly known as a task manager--to add Chat as a major feature in the latest release of its product. Teams can now utilize Flow to manage their projects with clear, action-oriented exchanges from, discussions focused on individual tasks all the way down to general highlevel chats.

The latest iteration of Flow takes a macro look at organizational communication in order to see where the biggest gaps were. Says Wilkinson: "We wanted Flow to look at the bigger picture of team communication, and actually make working with your team easier--instead of just adding more discussions onto the pile."

There's quite a bit broken about how chat is used in enterprises today. Chat is great for exchanging ideas, sure, but how you actually help your organization get more done? "There's no way to actually put your team's chat into action," says Wilkinson, referring to most services available to businesses today. "Your team has a great conversation, and everyone feels good, but what happens after that? Maybe someone was diligently capturing the next steps, but it's more likely that people just agreed on something and then went on with their day."

"That's why it was so important for us to build immediate, simple task creation into Chat – so that people can nail down the next steps the moment they come up."

When you think about it, what do you really truly to get your work done? A place to chat and figure out what to do next is a good place to start. After that, you need a place to capture tasks and put those next steps into action. "Flow gives you both, and it makes sure that discussions and action are always close together," says Wilkinson. "We don't think it needs to be much more complicated than that."

One thing that is complicated is that our teams are often more geographically dispersed than ever before. Tools like Flow keep global teams connected with a single, central place for quick check-ins, conversations, and team-building. Moreover, such tools give teams the ability to get instant status updates on projects, either by messaging a project team all at once or reviewing tasks. Try doing that in your email client, and chances are you'll miss something and have to take a few Advil to recover from the experience.

Flow is used by teams at productive companies such as Tesla, Etsy, and TED, among thousands of others. If you'd like to see if it can be helpful to your own organization, check out the platform at getflow.com. A link to Wilkinson's blog post announcing Chat can be found here.