The recent events with United Airlines pretty much sum up what's wrong with the world today. It became the perfect storm of miscommunication, bad judgment, and lack of humanity. Everyone was right and wrong at the same time -- well, the security guard was pretty much wrong all the way around but everyone else had a point.

First, let's look at the mistakes on the part of United Airlines. As a business, they want to fill seats and maximize their returns. However, they also have an image to maintain so that people want to pick them. Their first mistake could be their overbooking model and policy of pulling people off of flights to replace them with other people.

What this policy did was release a Hunger Games mentality in those told to leave the flight. No one wants to lose their seat, especially when they were on time and ready to take off. To select those passengers who don't fly as often for ejection also seems fraught with bad judgment on how to win customers for life. Not only will United Airlines lose the customers they had on that flight, but the world witnessed how it all played out.

However, companies make mistakes too. Perhaps United will now revisit its policies to see if can develop some that treat people like people, not cattle.

As for the staff that worked those flights, who have become the butt of jokes since the incident, it's not their fault. They don't make the policies for the company, so there is no reason for other passengers to take out their anger at United on them -- they are simply trying to do their job. Instead, it would be a great idea to embrace United's employees and offer kind words. It's what we should do for our fellow human beings.

Just a couple days after the debacle, an incident took place on my United flight. I documented the experience and the reactions told the whole story.

Then there is the passenger, a doctor, who was simply trying to get back to his practice and who couldn't believe he was picked out of a crowd. Maybe he had already had a bad day and was feeling frustrated. Consumers don't want to be bullied by the very companies they decided to purchase a product or service from. The doctor clearly could have selected another airline and it's a pretty safe bet that he will definitely do that going forward, especially since he has announced that he will be suing the airline.

What was also sad was that, soon after the incident, the media began running stories on the doctor's sordid past and all the mistakes and bad judgments he made in his life to date. It was somehow a way to validate what the security guard did, like, "Hey, look, this guy was already a bad guy so he deserved this treatment." In reality, there is no need for the media to vilify the passenger, and what he did in the past is no one's business. We all make mistakes, and it's not up to the media or United Airlines to dig for dirt to add to this situation.

It's not up to us to judge anyone in this situation. What we can do is realize people react for any number of reasons and that those reactions aren't always the best decisions. We need to go a little easier on each other or we will forget what it means to be human.

We can also speak up and tell these companies that we don't approve of their policies in a way that doesn't involve punishing those that work for them and have no say in the matter. I'm all about bringing compassion back to everything we do. It starts with each of us thinking before we act and employing the Golden Rule.