Whether creating transparency, improving accuracy, or simply obtaining data to make faster or better decisions, organizations are rethinking the way work gets done. Nick Candito is Co-Founder and CEO at Progressly. He served as Head of User Success & Business Operations at RelateIQ's, which was acquired by Salesforce in August 2014 as the first automatic and intelligent CRM solution. His new company is a "centralized platform for business processes," and in the spirit of championing the company's mission, "helping customers transform the way they do business," he shared what he sees as the biggest changes companies will face in 2017.
1. Adaptive processes will help eliminate IT reliance.
Candito's first prediction is that processes will need to become more adaptable to reflect the changing culture of the modern workplace. "Organizations will use processes that are easy to build and change, on an as-needed basis. They'll be updated when necessary, and managed by business users themselves, thus eliminating the reliance on IT. Business managers will seek solutions that allow employees to be creative and productive on-the-fly and have an impact on real-time to company operations."
Candito links this change to modifications in employee workflow, where "behavior and expectations now mimic real-world apps like Snapchat, Uber, Slack, etc." He continues: "Digital employees and customers think, act and expect differently. They want every business to feel and work just like their favorite apps. Enterprise software will start to mimic consumer apps and that will ultimately reshape the role of IT. We are just at the cusp of an enterprise renaissance where companies and people are hungry for a simpler way to do work."
2. Enterprise mobility and information on-the-go will become synonymous.
According to IDC research reports, the population of mobile workers in the USA will be 105.4 million by 2020. Correspondingly, "mobility has become a synonym for productivity, regardless of the workplace," Candito says. "In 2017, we will see the rise of employee apps that make it possible for most employees to carry their work and information with them."
3. Organizations embrace transparency to gain trust and business.
Candito's position on transparency is a bold one. "Organizations will have to practice what I call 'radical transparency' or risk irrelevance," he notes. "Customers want to do business with people and organizations that reflect their values. They are also more aware and informed. This means businesses must run counter to their normal practices of playing close to the chest, and instead, clearly communicate their vision -- and that changes everything. With a more plugged-in understanding of human nature, companies will focus on creating a happier and more productive work culture. By doing so, they will benefit from empowered employees, leading to an internal resurgence that produces new and innovative products, services, processes, and more."
4. Chief Process Officer enters the C-Suite.
Enter a new C-level player - the Chief Process Officer. "Process is fundamental to the way we work -- and yet for too long it's been confined to process improvement departments," Candito notes. "2017 will pave the way for process to play a significantly greater role in the boardroom. The Chief Process Officer will ultimately be responsible for finding and implementing an effective approach to process design, management and execution -- a comprehensive responsibility. At the same time, their task involves creating a framework that can be effectively used by the whole organization."
5. Return on Learning (ROL) will return.
Return on Learning is a relatively new term being tossed about like a hokey puck at Silicon Valley meetings, but Candito thinks it's timely. "This term augments the classic ROI model, by mining an organization's operational performance data. This allows organizations to mobilize around solutions that center on people, process and performance. Organizations can detect things such as process/SOP (Standard Operating Procedures) inefficiencies, and identify teams or individuals that exhibit sub-optimal performance when compared to benchmarks. Executives and managers wil need the capability to gauge operational performance in real time. In this paradigm, management can view a situation and intervene in a timely manner, so that it can be mitigated," he says.
In an age where every aspect of work is being redefined: where we work, how we work, who we work with, Candito's predictions for 2017 feel on point. By taking the lead on these initiatives, you can empower your organization to be ready for the future now. "2017 is the year to set your team up for operational success going forward!" Candito concludes.