Business is filled with opportunities, and it's nice when you can say yes to customers, employees and vendors. But there are absolutely times when saying yes will lead to difficulty or even disaster.
Here are seven scenarios where no is the only way to go. Some may seem obvious, but I have often witnessed smart people get themselves in trouble by thinking they will somehow work everything out. Don't put yourself in a bad position unnecessarily. Recognize these 7 scenarios and just say No!
1. Say NO! When No One Is Ready
Many people say yes to a boss or customer request when the pieces of the puzzle aren't in place. Great work requires preparation. Great teams require alignment. If your team isn't prepared or aligned, agreeing to take on difficult initiatives is a disaster waiting to happen. Young companies often try to speed forward before their organizational structure or business model is ready. They instead end up burning investor money while killing dreams and reputations. Say No! so you can get everything and everyone on board and ready. Then you can say yes with confidence.
2. Say NO! When It's Not a Fit
Salespeople and entrepreneurs alike tend to see the potential in everything and everybody. But a ton of time is wasted on prospects who are never going to be customers, never going to invest, or never going to be amazing employees. Instead of looking for all the reasons why things will work out, save time by focusing on the reasons they won't. Even if you say No!, you can always revisit the opportunity if compatibility improves.
3. Say NO! When You're Overloaded
Some people are afraid to say No! even when they have too much on their plates. They think it's necessary to respond positively all the time to avoid disappointing others. Then they let things fall through the cracks, get sick or have a breakdown. In this case, an impossible yes causes far more frustration then just saying No! in the first place. Have a realistic sense of your capacity and don't go past your limit.
4. Say NO! When It's Unrealistic
You can't assume that every request has been thought through in detail. Often people ask for what they want with little or no consideration of what's involved for delivery. I never subscribe to the "customer is always right" theory. As a consultant, I wonder, if they are always right, why would they want to pay me? Be the expert when someone asks for something. If you don't know how it works, do your homework and say yes only when you know it can really happen. Otherwise, keep that "maybe" handy.
5. Say NO! When You Have to Go Backwards
It's hard enough to move steadily toward your goals without having to regain lost ground. When approached with an opportunity that doesn't obviously propel you forward, ask yourself: "Why am I even interested in this?" You may be surprised to find there is simply no justification for saying yes. When that happens, loudly declare No! and move on to opportunities that better align with your goals.
6. Say NO! When It's Unprofitable
You are in business for many reasons, but nearly everyone--founders and employees alike--is in it to profit. Not all profit is related to money, although young entrepreneurs should take note that consistent monetary profit does help your sustainability and your valuation. Sometimes a transaction can pay off in connections, exposure, learning, satisfaction or, yes, money. But when a transaction does nothing to better the people involved, then the word No! should be used. The key is to make sure everyone in the company can understand, recognize and justify a profitable deal. That requires openness and education, so get to work.
7. Say NO! When You Can't Meet Expectations
People are often optimistic about how quickly and how well they can get things done. Combine that hopefulness with the desire to please a customer, and you are left over-promising and under-delivering. Save yourself the mea culpa and say No! to what you know you can not do. Be accountable and manage expectations. Whatever you do, don't say yes to get the deal signed if you're assuming that, once the prospects are in the door, they'll have to adapt to your change in quality, timing or price. After they realize what's happened, few will come back to say yes and do business with liars.
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