A lot of companies are so focused on improving customer experiences that they don't ever consider the supreme importance of enhancing employee experiences. If you don't have an intranet within your organization, then you're probably lacking in this area.
5 Reasons to Consider an Intranet
You're probably familiar with the term, but do you really know what an intranet is? By definition, it's a private network that allows for employees of an organization to create and access content, communicate with other individuals within the company, and ultimately develop company culture. Generally, an intranet contains a number of services and information that aren't available to the public from the internet.
Over the years, intranets have become more complex in terms of the different features and system interfaces they offer, but they've continued to produce tremendous value. Here's a look at just a few of the reasons your organization may want to consider an intranet - particularly if employee experience is currently lacking.
1. Centralized Knowledge
Where does your organization store all of its information? In most companies, there are native files, email exchanges, chat logs in project management apps - the list could go on. With information spread out over different accounts, programs, and devices, trying to access what you need becomes a monumental challenge.
An intranet solution is valuable in the sense that it gives everyone in the organization access to a centralized knowledge base. Instead of having to wrack your brain or run complex searches on your computer, everything is accessible via a portal in the intranet. Not only does this save time, but it also instills greater confidence in all employees.
2. Personalize the Experience
Siloed departments are a big problem in most organizations. And while there are many challenges associated with deconstructing these silos to establish a better flow of information and ideas, an intranet can accelerate the process and make it easier on everyone involved. It does so by creating a platform where departments can easily communicate with other departments without having to go through intermediary processes that slow things down. However, the key is personalization.
As COVEO's CEO Louis Tetu explains, "Businesses need to offer personalized experiences, and thus, relevance. They need to drive digital experiences designed 'for me,' relevant for every customer and every employee, every time - on the web, in communities, in their products, within contact centers, on their intranets and everywhere in the workplace."
3. Faster Responses to Problems
With an intranet in place, there's no longer a need for employees to go through a bunch of steps in order to have their problems solved. Information is either directly available to them through a centralized knowledge base, or they can contact the appropriate party directly and get a response. It's far superior to the "normal" way of doing things.
4. Valuable Collaboration
There's a reason social networks are so enticing to people. They offer the ability to easily and effortlessly connect users with other users, regardless of location or circumstances. A corporate intranet solution is quite similar. While it has a greater underlying purpose, it enhances employee communication and creates a memorable social experience that defines, to a degree, employee satisfaction within the company.
5. Better Productivity
What happens when employees are able to access information faster, restrictions are removed, problems are dealt with sooner, and communication happens more efficiently? The ultimate benefit is stronger productivity, which further drives revenue and profitability.
Is an Intranet the Solution?
Most organizations end up contributing a large amount of planning and resources to the successful creation and implementation of a company-wide intranet. However, there's the challenge of getting employees on board and training them on how to use it. But for all of the time, effort, and capital that goes into building an intranet, it's always worth it - particularly when viewed in the context of boosting employee experience.
If you've yet to consider an intranet as a solution in your organization, now's a good time to review the aforementioned benefits and think about how one could help your company.