What exactly is the value of responding to customer feedback? Column Five used survey data from Bazaarvoice, a user-review software company, to answer that question with the infographic below.
Apr 16, 2014
Show the Love: How Customers Reward Responsive Brands (Infographic)
More than 90 percent of customers are more inclined to make a purchase after reading a brand's response to feedback.
By Laura Montini, Reporter, Inc.@lmmontini
