What exactly is the value of responding to customer feedback? Column Five used survey data from Bazaarvoice, a user-review software company, to answer that question with the infographic below.
Published on: Apr 16, 2014
Marketing
Show the Love: How Customers Reward Responsive Brands (Infographic)
More than 90 percent of customers are more inclined to make a purchase after reading a brand's response to feedback.
Corbis
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