"Cut the Cost of Worker's Comp" (Managing People, February), in which I was quoted, addressed the issue of spotting the suspicious claim. But the real saving in worker's compensation comes from proper management and handling of the legitimate claim. Careful case supervision, medical management, and vocational direction can save a considerable amount of claims dollars when workers have genuine disabling conditions. It is unfortunate that your article did not encompass this more vital area of cost containment.
May 1, 1982